marloo - Customer Experience Associate

London, England, United Kingdom£40k - £50k3w ago

In Office Junior EMEA Fintech Customer Success Engineer Account Executive Product Marketing

Requirements

• Location • Location Type • Department

Responsibilities

• Champion the customer inbox and treat inbox zero as your daily baseline • Solve root problems with passion, tackling everything from quick queries to complex document templates and integrations • Use smart judgement on when to reply and when to jump on a call to make a customer's day • Navigate tough conversations with tact and care, turning tricky moments into lasting trust • Rally product and go-to-market teams weekly with punchy insights and actionable customer feedback • Collaborate with global counterparts to deliver a world-class, unified support experience worldwide • Channel extra capacity into building better tools, sharper macros, help content, and proactive triage • YOU'RE A FIT IF • You're a Customer Experience champion who brings high energy, genuine care, and excitement to clearing the queue • You take immense pride in mastering the details and performing at a high standard every single day • You're an insanely fast learner who thrives in a fast-moving industry and stays ahead of the curve • You communicate clearly, warmly, and effortlessly across written channels and phone calls • You possess sharp instincts for prioritizing, resolving friction, and escalating critical issues • You embrace using AI tools to supercharge your workflow • You love working in-person alongside an energetic team where learning happens organically every day • Financial services experience is a bonus, but your attitude and drive matter most

Benefits

• £40K – £50K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • We are building an office first culture. Are you happy coming into our London CBD office 4-5 days a week? • Please confirm if you have the right to work in the UK? • or drag and drop here • What do you understand about the problem we're solving, and why does it matter to you? • Tell us about something exceptional you've done. Could be in your career, could be entirely outside work. We want one specific example, not a list. • What's your best AI use case? The thing you actually use AI for that has changed how you work. Two or three sentences.