legora - Engagement Manager - Enterprise Corporates
Requirements
• You care deeply about customer outcomes and you know that transformation has to be designed and led. You're proactive, strategic and comfortable steering demanding, senior stakeholders through significant change. You take pride in being the reason customers adopt, grow and succeed. • We're looking for: • At least 5 years' experience in management consulting, legal, LegalTech or customer success, ideally with enterprise clients in an AI-native B2B vertical. • Experience leading large-scale rollouts and adoption programmes at enterprise or global organisations. We want someone who has taken a new way of working into a large, multi-jurisdictional in-house function, navigated procurement, IT, security and sceptical stakeholders, and made it stick. • A consulting or transformation background, with a track record of designing and delivering change-management programmes inside large, matrixed organisations. • Experience building multi-year, client-level transformation roadmaps and governance structures, and steering them to measurable outcomes. • Confidence engaging C-suite and General Counsel-level stakeholders, running executive reviews and building executive sponsorship. • Strong programme management: comfortable running complex, multi-workstream programmes with many stakeholders, dependencies and risks. • A track record of driving adoption, retention, expansion and satisfaction with enterprise clients. • Experience in legal, compliance or other regulated and complex industries, or the ability to learn a complex domain exceptionally fast. • Excellent communication skills, written, verbal and interpersonal. You can hold the room with a General Counsel and roll up your sleeves with the teams who use the product every day. • High EQ: you know when to listen, when to advise and when to act. • A love of fast-paced, early-stage environments where you help build the playbook, not just follow it. • Fluency with metrics, and a focus on data, customer health and outcomes over process.
Responsibilities
• You'll lead the post-sale customer experience, owning onboarding, adoption and long-term value realisation for a portfolio of enterprise accounts. Specifically, you will: • Design each client's enterprise adoption strategy: the change-management approach, governance model, stakeholder map across legal, business and IT, and target outcomes for how that legal function adopts Legora. • Execute against that strategy, sequencing initiatives from the first pilot teams through to function-wide and global adoption across regions, practice areas and business units. • Build and run executive governance with each client, including steering committees, executive business reviews and success plans owned jointly with GC and legal operations leadership. • Act as a strategic adviser who deeply understands enterprise in-house legal priorities (cost, cycle time, risk, global consistency and doing more without adding headcount), surfaces high-impact opportunities and guides teams towards maximum value from Legora. • Navigate the enterprise landscape, including security reviews, IT and integration requirements, procurement and change-control processes, so that adoption keeps moving. • Orchestrate engagement from cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), keeping full account context and coordination. • Partner closely with GTM on renewals, expansion and other key commercial moments, building the case for wider deployment and new use cases across the client's organisation. • Turn customer feedback into action by working closely with Product, Engineering and Marketing to shape the roadmap, positioning and enablement for enterprise clients. • Build reusable enterprise playbooks, governance templates and enablement material from what works, so the whole Engagement team gets better as you go.
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