Agoda - Strategic Account Manager (Chiang Mai based)

• Builds and owns the long-term relationship (through proactive and reactive engagement) between Agoda and their strategic and/or key accounts (comprised of top producing hotel partners). • Is responsible for the maintenance and improvement of the performance of their accounts, typically from a portfolio of the top producing properties for the country • Proactively engages Agoda's supply partners, utilizing exemplary Strategic Account Management (SAM) approaches and practices to drive mutual growth and maximize value. • Actively manages supply partners, providing consultative services and tailor-made solutions to hotel partners to improve mutual revenue growth. • Demonstrates a data driven and consultative approach to prioritizing tasks and delivering pitches that lead to high conversion for each hotel partner. • Maintains meaningful & high-frequency engagement with supply partners, including a minimum of one face-to-face interaction a quarter. • Responds to the needs and requests of hotel partners in a timely and effective manner. • Is capable of handling both input and output KPIs and achieves their individual KPIs with minimal supervision from an Area Manager. • What you’ll Need to Succeed: • Bachelor’s degree • Minimum 3 – 5 years of experience in business development and/or account management • Strong interpersonal skills & ability to influence both external / internal stakeholders • Experience in internet/e-commerce preferred • Strong analytical and problem-solving skills • Team player with a professional “get it done” attitude and work ethic • Proven success in acquiring, building & maintaining long term customer relationships • Adapts well to change and able to work in a fast-paced environment. • Ability to create new, innovative ideas • Strong Proficiency in English and fluent in Thai