Airspace - Solutions Engineer

Remote - USA$88k - $115k1w ago

Remote Mid NA Logistics Solutions Engineer Software Engineer Reporting Account Management Governance

Requirements

• 2–4+ years of experience in solutions engineering, implementation, systems configuration, business analysis, or a comparable role that bridges customer requirements and a technical platform. • A proven background taking complicated SOPs and parsing them into actionable process flow diagrams or structured workflows is highly desired. • Exceptional organization and attention to detail — you naturally bring structure to complexity and don't let edge cases slip through. • Experience governing processes that encourages adoption without proliferation • Comfort working with structured data and configuration logic (e.g., JSON, rules engines, conditional/branching logic). You don't need to be a software engineer, but you should be able to read, reason about, and build logical rule structures confidently. • Strong communication and requirements-gathering skills, with the ability to interview stakeholders and customers to surface the real process beneath a written SOP. • Familiarity with process-mapping tools (e.g., BPMN, Lucidchart, Visio) is a plus. • Logistics, supply chain, or operations experience preferred but not required — we'll help you build domain expertise. • Bachelor's degree in a related field, or equivalent practical experience. • Role Details • Department: R&D • Department: • Team: No direct reports initially; you'll collaborate closely across engineering, product, operations, onboarding, and account management. This position will likely grow into an org so manager aspirations are a plus. • Team: • Location: Carlsbad, CA preferred. Open to remote in the US • Location: • Success Metrics • 2026: Independently own end-to-end workflow configuration for new customer onboardings; deliver accurate, on-time workflow and mobile configurations with minimal field defects. Establish plan to increase company autopilot KPIs and demonstrate ability in one sector. • 2026: • 2027: Dramatic increases in autopilot metrics across all sectors. • 2027: • Your First 90 Days • Build relationships across onboarding, operations, and product; develop deep fluency in Airspace's workflow engine, JSON workflow schema, and mobile configuration tools; shadow customer onboardings; and configure and ship your first customer workflow under guidance. • Your First 180 Days • Independently own workflow governance and mobile configuration for new customer onboardings, translate complex SOPs into production-ready workflows with high accuracy, and begin building reusable components and templates that improve configuration speed and consistency.

Responsibilities

• Partner Across Customers and Internal Teams • Work closely with onboarding, operations, account management, and product to gather requirements, clarify ambiguity in customer SOPs, and validate that configured workflows reflect real operational intent. Serve as the bridge between what a customer says they need and how the platform delivers it. • Translate Customer SOPs into Intelligent Workflows • Take detailed, often complex customer SOPs and parse them into highly accurate, custom workflows within Airspace's core platform. Build and maintain the JSON-defined workflow diagrams that specify all the business rules for a customer — including which order activities occur, when they're triggered, and under what conditions. Own the accuracy and completeness of these configurations end to end. • Configure Field & Mobile Driver Workflows • Configure the mobile workflows that guide drivers through customer-specific activities in the field. Ensure that every required step — captures, scans, confirmations, exception handling — is presented correctly and in the right sequence, so that what happens on the ground matches exactly what the customer expects. • Maintain, Test, and Evolve Configurations • Rigorously test and validate workflows before they go live, and iterate as customer requirements change over time. Catch edge cases before they become field problems, and continuously improve the reliability of the configurations you own. • Build for Scale and Reuse • Identify common patterns across customers and verticals, and design reusable workflow components and templates that reduce configuration time and increase consistency. Help shape the tooling, standards, and best practices that make workflow configuration faster and more reliable as Airspace scales. • Measure and Drive Workflow Impact • Own the metrics that prove your configurations are working as intended. Track how faithfully operations adhere to the workflows you've built — surfacing where reality diverges from the configured procedure and feeding that back into better configurations. Drive up the share of orders that run on auto-pilot, where the platform executes the right activities at the right time without manual intervention. And monitor service levels across orders governed by Task Workflows, ensuring that the precision of your configurations translates directly into reliable, on-time, mission-critical delivery. Use these signals — adherence, automation rate, and service-level performance — to continuously identify what to refine next.

Benefits

• Salary range: $88K-$115K. Base salary is determined by factors such as experience and location. • High-quality health, dental, and vision plan options • 401K with company match • Core Values: • Core Values: • We are One Team. We believe we all accomplish more when we are working together. • We are One Team • We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world. • We make an Impact • We are Passionate. We care deeply about our mission and are not afraid to raise the bar. • We are Passionate • We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers. • We are Transparent • We are Innovative. We never settle and are always striving to improve our product, service, and ourselves. • We are Innovative • From life-saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members. • With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date. • Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations. • Airspace is proud • A friendly reminder: Airspace will only contact candidates from an @airspace.com email, a no-reply notification from [email protected], or a verified LinkedIn profile. We never request fees or sensitive personal/financial information during recruiting. If something seems suspicious or feels off, please reach out to us at [email protected] before responding. • A friendly reminder: • @airspace.com • [email protected] • LinkedIn profile. • [email protected] • For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.