Truv - Manager, Customer Success Team
Requirements
• 7+ years of experience in Customer Success or related roles within B2B SaaS or fintech • 5+ years of people management experience, with a proven ability to build and scale post-sales or implementation teams • Proven track record of success at early-stage startups (50–200 employees), thriving in fast-moving environments • Strong analytical and problem-solving capabilities, with the ability to navigate complex customer renewals and technical challenges • Strong track record of driving measurable improvements in adoption, retention, renewals, expansion, and customer satisfaction • Ability to thrive in a hyper-growth environment with exceptional communication, presentation, and relationship-building skills • Ability to use safe - AI to increase productivity & efficiency across the team and implement best practices, playbooks and reporting across the board • Experience managing strategic enterprise customer portfolios • Background in lending, payroll, public sector, or data API platforms strongly preferred • Bachelor’s degree in Engineering or a related technical field
Responsibilities
• Execute, Lead, coach, and mentor a high-performing Customer Success team • Develop and execute scalable playbooks for onboarding, implementation best practices, go-live, adoption, renewals, and expansion • Drive renewal strategy and expansion opportunities in partnership with Finance and Sales • Develop and execute technical account plans that align Truv’s solutions with customers’ business objectives and technical environments • Lead client onboarding, solution design, implementation, and integration projects in collaboration with customer technical teams and internal engineering resources • Oversee customer health, product usage trends, and lifecycle engagement to identify growth opportunities • Create and deliver enablement and training programs for customer teams to ensure long-term success • Partner closely with Product, Engineering, and Finance to advocate for customer needs and provide market feedback • Unblock customer challenges, lead strategic QBRs, and drive executive-level engagement • Implement systems, playbooks, KPIs, and analytics to measure customer success, retention, and team performance. • Implement weekly reporting for leadership team and updates to
Benefits
• Health, dental, and vision insurance • Flexible time off • Work with cutting-edge technology and innovative customers • Opportunity to shape the future of financial data access • $120,000 - $200,000 a year • We are an equal-opportunity employer committed to diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
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