Mixpanel - Customer Value Architect III
Requirements
• 4 - 6 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience. • A track record of managing relationships across a range of stakeholders, from business partners to technical teams. • The ability to translate technical concepts, like data models and product metrics, into terms that land with non-technical stakeholders. • Experience turning product usage into a clear story about customer outcomes and ROI. • Comfort building and running adoption plans that tie daily work to a customer's larger goals. • Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots. • A collaborative approach to working across account teams and internal partners to move plans forward. • Good judgment for prioritizing which accounts and actions need attention first. • Background in product analytics, growth, or data-driven product development. • Experience in a technical advisory or professional services capacity. • Familiarity with analytics instrumentation, event tracking, or data tooling.
Responsibilities
• Own the value plan for each account in your portfolio, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure. • Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most. • Run discovery on customer priorities and pain points, and turn what you learn into concrete adoption plans and internal updates. • Partner with your Account Executive on expansion and your renewal counterpart on renewal execution, bringing the value case and adoption evidence that supports both. • Lead enablement/best practices sessions on dashboard design, funnel analysis, and retention modeling to grow how deeply and widely a customer uses Mixpanel. • Monitor usage and health signals and lead business reviews that surface what's working, deepen adoption, and catch risk early. • Spot underused features and contracted capabilities, and turn them into clear recommendations for the customer. • Triage product questions and issues, solving what you can and routing the rest to the right team. • Build a working point of view on a customer's AI maturity, and use Mixpanel's own AI surface to help them build on their product data. • Coordinate with GTM, Product, and Engineering on escalations, and share what works with the broader Customer Value Architects team.
Benefits
• Comprehensive Medical, Vision, and Dental Care • Mental Wellness Benefit • Generous Vacation Policy & Additional Company Holidays • Enhanced Parental Leave • Volunteer Time Off • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break • please note that benefits and perks for contract positions will vary* • Culture Values • Make Bold Bets: We choose courageous action over comfortable progress. • Make Bold Bets: • Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes. • Innovate with Insight: • One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone. • One Team: • Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations. • Candor with Connection: • Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star. • Champion the Customer: • Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible. • Powerful Simplicity: • We’re a leader in analytics with over 29,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
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