checkout.com - Manager, Merchant Insights (12m FTC)

• Research and Insights Experience: Proven experience leading research programmes or insight initiatives within technology, fintech, SaaS, or payments. • Strong Research Skills: Comfortable designing and managing qualitative and quantitative research, including surveys, interviews, feedback programmes, and strategic research projects. • Analytical Thinking: Able to synthesise customer feedback, market research, and commercial data into meaningful insights and practical recommendations. • Clear Storytelling: Able to communicate complex findings in a simple, engaging way that influences and aligns stakeholders across Product, Commercial, and Marketing. • Commercial Mindset: Deep understanding of how buyer insights directly support product strategy, go-to-market execution, and overall business growth. • Cross-Functional Collaboration: Ability to build strong relationships across Product, Marketing, Commercial, Customer Success, and Design to align priorities and deliver impact. • Curiosity and Continuous Learning: Passionate about understanding enterprise buyers and the trends shaping digital commerce. Motivated to continually improve how insights are generated and applied. • Ownership and Accountability: Takes end-to-end ownership from research design through delivery, ensuring insights are actionable, high quality, and drive measurable value. • It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. • Life at Checkout.com http://Checkout.com • We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. • Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. • For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/