redoxengine - Redox - Technical Onboarding Manager
Requirements
• 5+ years of deep EHR integration and workflow knowledge • Functional understanding of data formats like HL7v2, XML, X12, APls • Understanding of various healthcare workflows • Demonstrated experience with expanding customers and building franchises • ## Software Platform / Tools • Jira/Confluence • Customer Management Software • Please keep reading... • Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified
Responsibilities
• Partner with customers from contract assignment through their onboarding experience • Act as a trusted collaborator with the customer to prepare technically and operationally for ideal integration outcomes • Work with our customers and their customers to help guide them through integrating with their first site • Help guide customers through training so they can develop, prepare operationally for integrations, and use the Redox tools optimally • Collaborate internally to manage customer onboarding, success plan, and escalations • Maintain internal documentation relating to customers and processes • Create onboarding collateral for use through our learning management system • Keep up to date with product enhancements • Monitor industry trends and how they impact our customers
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