Engine - Director, Partner Success

• Lead the Organization • Own the full Partner Success function across channel, Omni, and enterprise segments • Manage, coach, and develop a team of PSMs and one Director-level direct report • Set the operating cadence: pipeline reviews, health score monitoring, QBR rhythms, and exec escalation paths • Define role scope, comp structures, and hiring plans as the org scales • Drive Partner Performance • Own GBV targets across the channel and Omni portfolio • Build the frameworks that keep partners activated, growing, and retained • Identify expansion opportunities within existing accounts and work with BD to convert them • Establish consistent success metrics across segments and hold the team accountable to them • Omni-Specific Accountability • Oversee onboarding, integration health, and GBV ramp for API partners • Work with Product and Engineering to surface partner feedback and prioritize the Omni roadmap • Ensure the team has the runbooks, tooling, and commercial structures to scale the partner base efficiently • Channel-Specific Accountability • Own performance across referral, reseller, and sponsorship relationships • Build co-marketing and co-selling motions that activate partner distribution • Manage commercial terms, incentive structures, and volume commitments across the portfolio • Cross-Functional Leadership • Represent partner requirements in roadmap and prioritization conversations • Partner closely with BD, Marketing, Product, and Solutions Engineering to move from signed to revenue • Bring the outside in: surface market signals, partner feedback, and competitive dynamics to internal stakeholders