ALX Africa - Alumni Relationship Manager
Requirements
• Bachelor’s degree or equivalent experience in community engagement, communications, education, or a related field. • Fluency in English and French (written and spoken) is mandatory. • Excellent communication and interpersonal skills, with the ability to engage diverse audiences. • Strong organisational and time-management skills; able to handle multiple priorities effectively. • Experience using CRMs (preferably HubSpot) and digital communication tools (WhatsApp, Slack, Zoom, etc.). • Demonstrated ability to gather insights, identify trends, and translate qualitative feedback into actionable recommendations. • Passionate about education, employability, and community development in Africa. • Person Specification/Attributes • Courage: Willingness to speak up, challenge the status quo, and embrace new challenges. • Courage: • Humility: Openness to learning, seeking help when needed, and a focus on serving others. • Humility: • Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey. • Adventure: • Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond. • Initiative: • Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger. • Resilience: • Additionally, this role requires: • Strong storytelling sensitivity (ability to identify what makes a story impactful) • Ability to translate conversations into actionable insights • Proactive approach to community activation • Strong attention to detail in tracking and follow-up • Ability to balance human interaction with structured execution
Responsibilities
• Serve as the main point of contact for alumni in your assigned region, providing personalised guidance and support. • Conduct one-on-one calls and group sessions to assess alumni needs, track career progress, and identify opportunities for growth or re-enrolment. • Capture insights and feedback from alumni interactions to inform product, data, and program teams. • Collaborate closely with Community Managers, General Managers, and the central Relationship Management team to ensure a consistent alumni experience. • Manage CRM records diligently, ensuring data accuracy on alumni profiles, call outcomes, and employment updates. • Support job-readiness, re-enrolment, and community activation initiatives within your assigned city or region. • Act as an ambassador for the ALX brand — demonstrating empathy, professionalism, and a deep understanding of our mission to empower young African talent. • Communicate effectively in both English and French to engage alumni, employers, and institutional partners across linguistic regions. • both English and French
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