NICE - Commercial Business Partner, International

Singapore - Hybrid4mo ago

Remote Senior NA Artificial Intelligence Software Customer Success Manager Controller Assistant Controller Payroll Specialist Revenue Accountant Workday Reporting Financial Reporting Close Records Management

Requirements

• At least 5 years of experience in the software industry as a Customer Success Manager. • Proven track record of driving measurable business outcomes for customers. • CCaaS, AI or conversational AI expertise is mandatory (MUST). • Deep understanding of strategic business value and familiarity with industry benchmarks required.

Responsibilities

• Ensure Cognigy’s customers feel supported through their journey. • Maintain a balanced portfolio across the CS team and wider company to streamline communication externally. • Leverage experience with enterprise software solutions for guiding strategic utilization of technology by customers, enhancing investment value via innovative AI use cases. • Identify customer needs through structured discovery processes and ensure timely coordination and implementation of solutions. • Provide authoritative assessments on our solutions in technical discussions to eluc089ize the impact and business value. • Engage directly with enterprise executives, articulating strategic business value of our solutions for transformational change within their organizations. • Define and track customer success metrics using data to inform strategies and report on delivered value. • Design and implement effective retention strategies including regular executive reviews and customized engagement plans to minimize churn. • Craft compelling sales proposals that align with customer goals, negotiate beneficial terms for both parties. • Encourage the development of customer advocates through case studies, testimonials, and referrals contributing to market reputation and growth. • Work in close synergy with sales and technical teams to drive loyalty and satisfaction ensuring a cohesive approach to long-term success.

Benefits

• Cognigy • NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. • Requisition ID: 9783Reporting into: Team Lead, CSMRole Type: Individual Contributor • Requisition ID: 9783 • Reporting into: Team Lead, CSM • Role Type: • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.