cloudinary - Director of Global Corporate Program Management

Israel1w ago

Requirements

• 8-12+ years of progressive experience in Technical Program Management, Corporate Program Management, Business Operations, or a related operations leadership function in a scaling SaaS or technology company. • Experience establishing portfolio management practices, corporate PMO standards, or operating rhythms that improve speed without adding unnecessary bureaucracy. • Track record of leading complex, multi-team programs and influencing executives, VPs, and senior technical leaders without direct line authority. • Working knowledge of SaaS operating metrics, including ARR, NRR, gross margin, CAC, retention, customer time-to-value, and the relationship between product telemetry and financial systems. • Demonstrated ability to structure ambiguous problems, make trade-offs visible, and create executable plans with clear outcomes. • Excellent written and verbal communication, including the ability to prepare concise executive and board-level materials. • Bachelor’s degree in Industrial Engineering, Information Systems, Business, or equivalent practical experience. • Experience in a developer-first, API-first, cloud infrastructure, data platform, or media technology company. • Experience supporting a company through a high-growth phase, public-company readiness, or a significant operating-model change. • Familiarity with Jira, Confluence, Salesforce, NetSuite, Snowflake, Looker or similar analytics tools, and AI-enabled workflow platforms. • Strong technical fluency across API-based platforms, cloud infrastructure, software delivery practices, data systems, and corporate applications; able to engage credibly with Engineering and Architecture leaders.

Responsibilities

• Corporate Program and Portfolio Leadership • Own program intake, prioritization, scoping, execution, risk management, and benefits realization from idea through completion. • Link technical and operational initiatives to business outcomes such as ARR growth, NRR, gross-margin protection, customer time-to-value, and productivity. • Manage a portfolio view of milestones, dependencies, investment, capacity, decisions, and realized impact. • Cross Functional Lifecycle Governance • Lead a practical three-stage lifecycle: Incubate, Execute, and Hand Off. • Turn ambiguous executive priorities and urgent special projects into structured 30-60-90 day plans with explicit owners and decision rights. • Ensure that programs transition cleanly into accountable operating teams with documented processes, metrics, and support models. • Annual Planning and OKR Alignment • Co-own the annual operating planning cycle with Corporate Operations, Finance, R&D, Go-to-Market, and executive leadership. • Manage planning calendars, submission guidance, dependency mapping, capacity assumptions, and budget consolidation. • Facilitate quarterly OKR setting, tracking, scoring, and retrospectives across business units; surface and resolve cross-functional bottlenecks. • Executive Visibility and Decision Support • Design portfolio reporting, C-suite dashboards, and board-ready materials that provide timely visibility into health, milestones, risks, and decisions. • Establish a consistent reporting language and source-of-truth definitions for program and business performance. • Create concise escalation paths that help leaders make trade-offs quickly and transparently. • Capacity, Standards, and Change Management • Maintain a capacity baseline across engineering, program management, and key corporate functions; identify overcommitment early. • Establish practical execution standards, including initiative one-pagers, RAID logs, stage-gate checklists, and decision registers. • Lead adoption of new operating playbooks, technical handoffs, and Go-to-Market processes across US, EMEA, and APAC.