Neara - Customer Success Engineer
Requirements
• A university degree, ideally in Electrical or Civil Engineering, Geography/GIS, Computer Science, Physics, Mathematics or a related field. • Business-level or native Japanese, including technical writing and customer-facing communication. • Professional working proficiency in English for communication with global teams. • Technical Proficiency • Experience in GIS/CAD geoprocessing and/or LiDAR. • Experience with FME, and with databases including logical, lookup and reference functions (highly regarded). • Familiarity with GIS and asset management platforms used by Japanese utilities, such as ESRI (highly regarded). • Proven coding experience in at least one programming language, with a track record of implementing scalable solutions in a professional setting. • Experience working with cloud-based software. • Three years of experience in GIS, engineering, implementation or technical delivery roles. • Experience supporting transmission or distribution infrastructure projects for Japanese utilities or their engineering partners (highly preferred). • Experience in system implementations, integrations and technical project delivery (highly regarded). • Familiarity with Japanese design or engineering standards and/or line design tools such as PLS-CADD. • Capabilities • A strong interest in spatial reasoning and working with 2D and 3D data, which underpins our advanced spatial functionality • A careful, quality-focused approach and a commitment to seeing complex technical work through to completion. • Collaborative communication across cultures and time zones, with colleagues in Australia, Europe and the US. • IT Security • Adhere to Neara’s information security policies and handle client and infrastructure data responsibly. • Key working relationships • VP, Customer Success - APAC (Sydney). Direct manager; partner on project quality, prioritisation and timely delivery. • VP Commercial – Global (Sydney). Indirect manager – lead for business development and expansion in Japan; partner on value realization and achievement of customer outcomes. • APAC Customer Success team. Day-to-day collaboration on client implementation projects. • APAC Customer Success team. • Japan Key Account Managers and Account Executives. Support pre-sales activity and a smooth handover into contracted customer success projects. • Japan Key Account Managers and Account Executives. • Product and Engineering (Australia and US). Feedback for platform improvements and Japan-specific localisation needs. • Product and Engineering (Australia and US). • Japanese utility clients and engineering partners. Implementation partners – work closely with utility employees to unify data and use this to build and deploy digital models. • Japanese utility clients and engineering partners.
Responsibilities
• Design efficient, automation-first delivery workflows capable of handling large datasets. • Unite and reconcile GIS, LiDAR and non-spatial data sources to improve the accuracy and reliability of client reporting. • Build reports and dashboards that enable effective data analysis and tracking, tailoring the Neara Platform to each client’s requirements. • Configure client projects and integrate the Neara platform with the systems of Japanese utility clients. • Detect inaccuracies in the digital models and implement efficient solutions to remediate. • Partner with our engineering and product teams to identify and prioritise improvements, including localisation for Japanese standards and workflows. • Analyse client requests and issues on delivery and pre-sales projects, and identify new opportunities to add value to each implementation. • Assist with the preparation of documentation to assist commercial team members, including technical explainer documents that can be shared with Japanese utility research groups. • As the Japan team grows, mentor and train new team members, fostering a culture of continuous learning and skill development.
Benefits
• Long-term career development as an early member of Neara’s Japan team, with room to grow as the business expands. • Meaningful work that contributes directly to society by making Japan’s power infrastructure safer and more resilient. • The stability and backing of a well-funded international company, with access to global expertise and training, including regular travel to customers and other Neara offices in Sydney, London and the US. • Supportive, collaborative colleagues who value your ideas and expertise. • Remote working in Japan (with travel expectations to customers and team based in Tokyo). • Neara values diversity, belonging and equal employment opportunity, and we encourage people from all backgrounds to apply. You will need current and unrestricted rights to work in Japan.
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