StraitsX - Customer Success Manager
Requirements
• At least 6 years of experience in business management, revenue operations, commercial strategy, or sales operations within fintech, banking, cards, or payments. • Strong commercial and financial judgment, with proven experience sizing deals, developing pricing frameworks, and assessing product and merchant profitability. • Experience translating processing and settlement data into accurate revenue forecasts, reconciling actual performance, and identifying opportunities to reduce revenue leakage. • A track record of designing sales targets and managing incentive plans that reward realized revenue and support sustainable business growth. • Hands-on proficiency in HubSpot or Salesforce, alongside advanced Excel or Google Sheets skills, with the ability to build clear dashboards and compelling executive reports. • Strong stakeholder management and project delivery skills, with a proactive approach to solving problems and aligning teams from planning through rollout.
Responsibilities
• Develop data-backed deal-sizing and pricing models across card issuing and international payments, establish margin thresholds, and coordinate approvals with Finance, Risk, Legal, and Compliance. • Reconcile processing revenue against contracted business and settlement volumes, identify revenue leakage and performance gaps, and partner with Finance and Operations to resolve discrepancies. • Design quarterly and annual sales quotas for Business Development Managers, and manage commission calculations tied to verified, realized revenue. • Own the division’s HubSpot or Salesforce setup, improve pipeline quality, and build reliable forecasts with clear visibility into deal progression and conversion. • Deliver executive dashboards and monthly business reviews that translate take rate, net revenue, active merchant count, and pipeline performance into actionable insights. • Lead the rollout of Project Everest and align Commercial, Finance, Product, Compliance, and Operations on product readiness, onboarding timelines, revenue recognition, and settlement performance.
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