Cherry Technologies, Inc. - Customer Support Specialist (Day Shift)
Requirements
• 1+ years of experience in customer support or in a similar customer facing role • Experience supporting consumer lending, fintech, or other financial products is preferred • Proven ability to multi-task and de-escalate situations across omni-channel communication inquiries (Voice, Chat, Email and SMS) • Exceptional ability to prioritize tasks, organize, and pay strict attention to detail • Strong work ethic and pride in performance • Experience working in a startup environment is preferred • Ability to work independently in a fast-paced, ever-changing environment with a team-first mentality • Intermediate-level skills in working with Excel/Google Sheets are also highly preferred • Excellent written and verbal communication skills with exceptional attention to detail • High school diploma or GED required. College degree preferred • This role supports Cherry’s day shift Customer Support Operations. Candidates must be available to work 9:00 PM–6:00pm in their respective timezone.
Responsibilities
• Resolve Provider and Consumer inquiries with one-touch resolution while delivering an exceptional customer experience across phone, live chat, email, and SMS • Manage a high volume of inbound and outbound customer and provider interactions while maintaining quality, accuracy, and efficiency • Investigate customer inquiries, assess account activity, and deliver accurate, timely resolutions • De-escalate complex customer situations with professionalism, empathy, and sound judgment • Accurately document customer interactions and account-level issues • Partner with leadership to identify and implement opportunities to improve the customer experience, operational processes, internal systems, and team effectiveness • Collaborate across multiple departments to support Cherry's growth and success in a fast-paced, scaling fintech environment • Maintain schedule flexibility for assigned weekends and select holidays based on business needs.
Benefits
• $25,000 annual variable target (paid out monthly) • Total annual on-target earnings: $100,000 • Generous equity grant • Fully remote; summer and winter company retreats • Cherry provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
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