• Maintain strict alignment with NCQA, URAC, Joint Commission, CMS, and state regulatory guidelines.
• Design, implement, and audit internal quality control processes to ensure zero gaps in provider files.
• Serve as the lead coordinator for all external facility and plan audits.
• Manage relationships with major commercial insurance plans, Medicare, and Medicaid.
• Monitor key performance indicators (KPIs) like "Days to Enroll" and proactively resolve complex application rejections to protect organizational cash flow.
• Collaborate closely with the Compliance, Billing, Legal, Clinical and Revenue operations teams to troubleshoot credentialing-related claim denials.
• Oversee the accuracy and security of the credentialing database
• Ensure CAQH profiles, NPPES data, and state license renewals are updated systematically across the entire roster.
• Oversee the full lifecycle of state-level licensing, managing both individual provider credentials (state medical boards, DEA, and controlled substance certificates) and facility-level DME operating licenses, out-of-state distribution permits, and surety bond renewals across all active markets.