multiverse - Customer Value Partner, Mid-Market
Responsibilities
• Independently lead the end-to-end customer journey for a portfolio of Enterprise accounts, from initial sales handover through to long-term value realization and renewal. • Build and defend credible, multi-threaded relationships across HR, executive sponsors, and business leaders, ensuring Multiverse is embedded in their digital and talent strategy. • Establish 12-month Mutual Action Plans and oversee launch excellence through the critical "First 90 Days," collaborating with the central Fulfilment team on technical readiness and cohort setup. • Lead structured Executive Business Reviews (EBRs), synthesizing delivery outcomes and learner data into a compelling ROI story for senior stakeholders. • Proactively identify expansion and upsell triggers, building "ready-to-close" commercial cases backed by value proof and mutual action plans. • Align Delivery, Product, and Support teams to remove barriers and improve the overall Enterprise customer experience, acting as a source of wisdom for the wider team.
Benefits
• What are your compensation expectations? • Do you require any reasonable adjustments to be made throughout our hiring process? (If you would prefer to share over email, please reach out to [email protected] and we would be happy to assist) • British or Irish Citizen • Indefinite Leave to Remain/Settled Status • Time-limited independent visa • Do not have the right to work in the UK and would require sponsorship for a visa • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Black: Caribbean • East Asian: Chinese • East Asian: Japanese • East Asian: Other • Hispanic, Latino/a/e, Latinx • Indigenous or Native American • Middle Eastern and North African (Arab) • Mixed/Multiple Ethnic Groups: White and Black African • Mixed/Multiple Ethnic Groups: White and Black Caribbean • Mixed/Multiple Ethnic Groups: White and East Asian • Mixed/Multiple Ethnic Groups: White and North African/Middle Eastern • Mixed/Multiple Ethnic Groups: White and South Asian • Mixed/Multiple Ethnic Groups: White and Southeast Asian • Other mixed/multiple ethnic group background • South Asian: Bangladeshi • South Asian: Indian • South Asian: Other • South Asian: Pakistani • Southeast Asian: Filipino • Southeast Asian: Malaysian • Southeast Asian: Other • Southeast Asian: Thai • Southeast Asian: Vietnamese • White: English/Welsh/Scottish/Northern Irish/British • White: (Romany) Gypsy, Roma, or Irish Traveller • White: North American • Prefer not to say • The United Nations Committee on the Rights of Persons with Disabilities defines persons with disabilities to include but not limited to those who have long-term (1) physical, (2) mental, (3) intellectual, or (4) sensory impairments, which, in interaction with various barriers, hinder their participation in society on an equal basis with others. [Please note, the results of this survey are anonymous, voluntary and aggregated. If you would like to make our team aware of reasonable adjustments that would support you in the recruitment process, please complete the adjustments textbox earlier in the application.] • Neurodiversity refers to the range in how the brain functions, learns, and processes information. Neurodivergent conditions include but are not limited to Autism, ADHD, ADD, Dyscalculia, and Dyspraxia.[Please note, the results of this survey are anonymous, voluntary and aggregated. If you would like to make our team aware of reasonable adjustments that would support you in the recruitment process, please complete the adjustments textbox earlier in the application.] • You may be a direct or indirect caregiver, or both. Direct caregivers typically live with the person and enact activities such as (but not limited to) feeding, bathing, and dressing. Indirect caregivers typically do not live with the person and enact activities such as (but not limited to) frequent supportive visits, driving to/from doctor’s appointments, grocery shopping. • High school qualification or equivalent e.g. GCSEs, L2 BTEC, Junior Cert • High school completion qualification or equivalent e.g. A-Levels, BTEC L3, Leaving Cert, High School Diploma, GED • Higher apprenticeship (NVQ Level 4-5) • Intermediate apprenticeship (NVQ Level 3) • Do you consent to the organisation you are applying to, Multiverse Group Ltd or StackFuel GmbH, retaining your application data and considering you for future opportunities? • Note: The consent period lasts for 2 years • Recruiting Privacy Policy
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