Support Agent

• Able to commit to a working schedule of 8a–5p PT, Tuesday–Saturday (hours/days subject to change). • 1–2+ years of experience in customer support, technical support, or a related role on a rapidly evolving software product. • Demonstrated comfort reading and working with REST APIs — you can read API reference docs, interpret JSON responses, and identify malformed requests. • Familiarity with tools like Postman, curl, or comparable API testing utilities. • Hands-on experience using multimedia editing software (Final Cut Pro, Logic Pro, Premiere, Audition, Pro Tools, or similar). • Familiarity with Zendesk or comparable CRM platforms. • Familiarity with Stripe or other payment processing systems. • Must have an appropriate remote work environment (stable, high-speed broadband internet connection) with the ability to initiate and receive screen share meetings with team members and customers. • You believe every support interaction is an opportunity to build trust with the user and gather product feedback for internal teams. • You are a strong written and verbal communicator who can translate technical concepts clearly for audiences of varying skill levels. • You are inclined to break things to find out how they work. • You are fine with ambiguity and are comfortable in that gray area where its up to you to determine a resolution path. • You are looking for an opportunity to help build what support looks like. AI is a weird beast, and we are not sure what traditional support roles will look like in the future with its influence. Let's figure it out together! • The base salary range for this role is $62,000–$95,000. Final offer amounts will carefully consider multiple factors, including prior experience, expertise, location, and may vary from the amount above. • Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. We are a team of 150 and the backing of some of the world's greatest investors (OpenAI, Andreessen Horowitz, Redpoint Ventures, Spark Capital). • Descript is the special company that's in possession of both product market fit and the raw materials (passionate user community, great product, large market) for growth, but is still early enough that each new employee has a measurable influence on the direction of the company. • Benefits include a generous healthcare package, 401k matching program, catered lunches, and flexible vacation time. Our headquarters are located in the Mission District of San Francisco, CA. We're hiring for a mix of remote roles and hybrid roles.  For those who are remote, we have a handful of opportunities throughout the year for in person collaboration.  For our hybrid roles, we're flexible, and you're an adult—we don't expect or mandate that you're in the office every day. We do believe there are valuable and serendipitous moments of discovery and collaboration that come from working together in person. • Descript is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.