Elwood Technologies - Technical Client Success Manager - Singapore

• 3–5 years of experience in a client-facing technical role such as Technical Account Manager, Client Success Manager, Solutions Engineer, or Technical Support Engineer. • Solid understanding of APIs, technical integrations, and front-to-back trading system workflows. • Ability to solutionise—understanding client needs and translating them into tailored platform configurations and product recommendations. • Strong relationship management skills with the ability to build trust and credibility with institutional clients. • Familiarity with financial markets, particularly FX or macro products; experience with valuation, risk, or pricing concepts is a plus. • Passion for blockchain, cryptocurrencies, and the rapidly evolving digital assets landscape. • Strong problem-solving skills with a logical, analytical mindset. • Excellent verbal and written communication skills; capable of clearly explaining complex concepts to both technical and non-technical audiences. • Proactive and client-focused, with a strong sense of ownership and accountability. • Ability to perform under pressure in a high-growth, dynamic environment. • Team player who thrives in collaborative settings. • Working knowledge of Python and/or SQL for basic data analysis, issue debugging, or system querying. • Experience with customer success platforms, support ticketing systems (e.g., Zendesk, Jira), or technical documentation tools. • Previous experience in fintech, crypto trading platforms, or blockchain infrastructure providers. • Existing network or relationships within the institutional digital assets space in Asia. • Qualifications and previous work experience • Bachelor’s degree in Computer Science, Engineering, Finance, or a related field (or equivalent practical experience). • 3–5 years prior experience working in financial technology, capital markets, or blockchain-enabled platforms is highly desirable.