nylas - Sr. Solution Engineer, Professional Services

• Customer Engagement • Engage with customers through their onboarding, implementation, launch/go-live, optimization, adoption and expansion journey, being their trusted Nylas technical advisor and partner. • Lead technical discovery sessions with customers to understand business goals, workflows, integration requirements, and technical constraints. • Translate customer requirements into best practice solution designs and implementation plans. • Act as a trusted technical advisor throughout onboarding, validation, optimization and launch phases. • Communicate complex technical concepts clearly to both technical and non-technical stakeholders. • Solution Design & Delivery • Review customer’s solution architectures, workflow designs, integration approaches, and provide Nylas best practice/advisory implementation recommendations. • Provide support to customers as they configure, test, and validate solutions using Nylas’s products. • Provide technical support/consultation and best practices on proof-of-concept engagements and paid Professional Services projects. • Identify technical risks, dependencies, and blockers early and drive resolution. • Collaborate with Engineering and Product teams on customer requirements, product gaps, and escalations. • Triage customers escalations in partnership with Customer Success and Technical Support teams. • Contribute to Statement of Work scoping, effort estimation, and delivery planning. • Maintain accurate project documentation, implementation notes, and customer status updates. • Track engagement progress, milestones, and customer outcomes. • Improve repeatability by creating templates, playbooks, and reusable technical assets. • Cross-Functional Collaboration • Partner closely with Sales and Marketing, Customer Success, Tech Support, Product and Engineering teams. • Support enablement efforts internally and externally. • Share customer insights and technical learnings with the broader organization. • Participate in process improvements that increase delivery quality and operational efficiency. • Influence product direction through customer and delivery insights. • What You Must Bring • 3–7 years of experience in Solution Engineering, Sales Engineering, Technical Consulting, Professional Services, or Solution Architecture. • Strong customer-facing communication and presentation skills. • Experience with APIs, OAuth, webhooks, cloud/SaaS integrations, other developer tooling. • Experience with implementation methodologies and customer onboarding. • Ability to troubleshoot technical issues across multiple systems. • Experience managing multiple customer engagements simultaneously. • Strong organizational and project management skills. • Ability to operate independently in fast-moving environments. • Bachelor’s degree, MBA or technical degree (Engineering, Computer Science) a strong plus. • Interview Process (subject to change) • Round 1 - Hiring Manager: 30 minute Google Meet discussion with CCSO • Round 2 - Technical Presentation: Take-home assignment, followed by a 60 minute panel presentation with PS and Tech Support • Round 3 - Team Loop: 60 minute Google Meet discussion with various Nylas members • Throughout the interview process, we encourage you to discuss concrete examples of your past experience and achievements – be ready to walk us through the what, why, and how of significant projects you’ve led. We want to understand your strategy, thought process, and how you execute on complex engagements. • The estimated total OTE (base + variable) range for this position is $100,000 - $145,000 CAD with an 85/15 split. Actual compensation will be determined based on individual qualifications and performance during the hiring process. Factors influencing the offer include your depth of experience, proven skills, and track record of results in enterprise sales. Nylas also offers a competitive commission plan and equity package aligned with our stage and growth trajectory. • Nylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.