balorgames - QA Portfolio Manager
Requirements
• 5+ years of experience in QA leadership, vendor/partner management, or production within the video game industry, including direct oversight of external QA vendors. • Demonstrated experience managing vendor SOWs and quotes for QA services. • Strong working knowledge of FQA, CQA, and LQA testing methodologies, bug-tracking tools, and platform certification/compliance requirements across major consoles, PC, and mobile. • Proven ability to create, review, and refine test plans for games across a range of genres and modes, such as single-player vs. multiplayer and RPG vs. FPS. • Proven ability to manage QA across multiple concurrent titles and external studios, with project management skills to coordinate differing vendor pipelines, tools, and deadlines. • Exceptional communication skills, with the ability to communicate effectively with internal teams, external developer studios, and QA vendors. • Relationship management skills with the ability to build and maintain internal and external partnerships. • Self-motivated with experience working independently and with a team, while being comfortable with ambiguity and shifting priorities. • Proficiency with bug-tracking/test-management tools, spreadsheets, and project tracking tools. • Avid gamer with broad knowledge of current titles across PC, console, and mobile. • Existing relationships with FQA/CQA/LQA vendors in the games industry. • Experience with platform partner programs (PlayStation Partners, Xbox ID@Xbox/Partner, Nintendo Developer Portal). • Experience working with indie or mid-size external developer studios. • Passion for process improvement and cross-functional collaboration.
Responsibilities
• Own QA strategy and standards across Balor Games' published portfolio, adapting scope and approach to each title's genre, platform mix, and risk profile. • Oversee day-to-day management of the external QA vendors (FQA, CQA, LQA, compatibility) supporting each title in Balor Games’ portfolio, including vetting and onboarding new vendors as needed. • Scope QA requirements against Production and developer-team milestones; book and track vendor Statements of Work (SOWs), quotes, and SOW end dates. • Manage QA vendor budgets, purchase orders, and invoicing; flag variances against approved budgets. • Serve as the primary QA liaison to Balor Games' external developer teams across the portfolio, aligning each studio's build/patch cadence with vendor testing cycles. • Perform hands-on QA testing on titles as needed, including verifying fixes and writing clear, actionable bug reports. • Provide detailed gameplay feedback to developer teams, benchmarked against comparable titles in the market. • Review and prioritize bug reports and test results coming out of vendor QA passes; triage severity, drive fixes with developer teams, and participate in decisions around milestone acceptance and ship/no-ship quality calls in partnership with Production. • Serve as the main point of contact for data-driven reporting on each title’s game state, quality risks, and development trajectory, in partnership with Production and leadership. • Track platform certification and compliance requirements (PlayStation, Xbox, Nintendo, Steam, mobile storefronts) and ensure vendor testing plans cover them ahead of submission deadlines. • Maintain a current view of vendor capacity, specialties, rate cards, and performance; monitor quality and delivery, manage escalations and resolution, and match the right vendor to each title and testing phase. • Build and maintain QA documentation, test plans, bug-tracking workflows, and reporting templates that scale across a growing, multi-developer portfolio.
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