Veeam Software - Director, Customer Success EMEA
Requirements
• The ideal candidate delivers measurable outcomes through: • 12+ years of progressive Customer Success leadership experience in technology or SaaS, with a track record of improving adoption, retention, customer value, and revenue growth. • 12+ years of proven leadership experience building high-performing teams, developing talent, and translating strategy into measurable business impact. • Experience leading change management, automation, and technology-enabled process improvements that increase scale, consistency, productivity, and customer outcomes. • Demonstrated success owning customer adoption, health, risk mitigation, renewal performance, and expansion motions that drive durable revenue growth. • Exceptional executive leadership, communication, and relationship-building skills, with the ability to align teams around outcomes and turn customer insights into action. • What You’ll Get • What You’ll Get • 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support • Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform • Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement • Free access to Bookster library platform for borrowing your favorite books for free • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning • Please note: If an applicant is permanently located outside of Romania or Poland, Veeam reserves the right to decline the application for this position. • Please note:
Responsibilities
• For the EMEA region, you will own and deliver the following outcomes: • Build, lead, and scale a high-performing EMEA Customer Success team of Customer Success Engineers and Specialists to improve customer coverage, execution quality, and regional impact. • Design and execute customer journey strategies that increase adoption, accelerate time-to-value, improve customer satisfaction, strengthen retention, and drive revenue growth. • Orchestrate cross-functional execution with Sales, Product Management, Customer Support, and Renewals to remove friction, improve predictability, and deliver a seamless customer experience. • Establish, govern, and act on clear KPIs across customer health, team health, and business impact to identify risk, measure progress, and improve decision-making. • Deploy automation and AI-driven tools to streamline onboarding, strengthen execution, improve support milestones, and scale a more proactive customer success motion. • Recruit, mentor, and develop customer value-obsessed talent, building a culture of excellence, accountability, continuous learning, and measurable performance.
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