portcast - Sr. CSM (Logistics Tech)
Requirements
• At least 5+ years in a commercial, customer-facing role: Customer Success or Key Account Management role within the logistics industry or logistics technology space. An AE/sales or pre-sales/solutions background is good to have. • Strong discovery is one of the most important skills in this role, it's what lets you expand existing customers and drive new revenue. • Logistics / logistics-tech domain: familiarity with freight forwarding and global logistics workflows, and the ability to confidently engage customers across operations and commercial stakeholders. • Comfortable with enterprise customers and their C-suite, with strong stakeholder management across functions and seniority levels. • Technical fluency: comfortable with basic data, APIs, and SaaS concepts, enough to handle customer questions and tickets, work with our Data team, and translate technical answers into clear customer-facing resolutions. • A track record of driving account expansion (upsell, cross-sell) and revenue growth from existing customers. • Experience running QBRs and structured account success plans, using data and outcomes to drive adoption and expansion. • Excellent, structured communication, especially with complex, multi-stakeholder enterprise customers. • High ownership and independence, with the ability to operate in a lean startup environment and a bias for action. • Bachelor's or Master's in Business, Logistics, Engineering or a related field, or equivalent.
Benefits
• Work at the intersection of AI, data, and logistics: help enterprise customers turn predictive data into decisions and measurable business impact. • Real impact from day one: we're lean by design, with few layers between you and the outcome, so your work moves adoption, retention, and expansion directly. • Globally distributed, remote-first flexibility: work with a fully distributed team across Asia and Europe, built on trust, accountability, and collaboration. • ## OUR CORE VALUES GUIDE EVERYTHING WE DO: • Curiosity: This is where discovery lives. We dig beneath what a customer asks for to what they're actually trying to achieve, staying genuinely curious about their business, their workflows, and how a freight forwarder really operates. That depth is where every expansion starts. • Ownership: We act like founders. We own the customer relationship and the commercial outcome end to end, adoption, renewal, and expansion, and we stay on an account until the value is real and the number moves. • Raising the bar: We don't settle for a renewed contract. We aim for customers who adopt deeply, expand with us, and become advocates, and we hold ourselves to that standard on every account. • Effectiveness: We focus on the outcomes that matter, real adoption, retention, and revenue growth from our customers, not check-ins or activity for their own sake. We prioritize the accounts and conversations that actually move the business.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT