Acquia - Customer Account Manager

Remote - United-States - USA *$50k - $50k1w ago

Remote Junior NA Account Manager Excel Salesforce Account Management CRM Management Prospecting Procurement Customer Retention

Requirements

• Experience: 1-2 years of experience in a customer-facing role with a proven track record of interacting with internal and external stakeholders. • Proactive Drive: Ability to drive account retention and identify expansion opportunities with minimal oversight. • Proactive Drive: • Communication: Strong teamwork, and cross-group collaboration skills; ability to present complex solutions within the context of specific business requirements. • Communication: • Technical Proficiency: Professional knowledge of MS Office (Word, Excel, PowerPoint) and experience with Salesforce.com or similar CRM tools. • Technical Proficiency: • Detail-Oriented: Exceptional attention to detail and the ability to perform effectively under pressure. • Detail-Oriented: • We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. • Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! • The annual base salary for this full-time position is $55,000 - $60,000. This role is also eligible for additional variable compensation. Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge.

Responsibilities

• Proactive Prospecting & Hunting: Independently prospect, and identify upsell/cross-sell opportunities with current customers that align with their business needs. Actively hunt for whitespace in accounts and build pipeline consistently every week. • Proactive Prospecting & Hunting: • Value Selling: Apply value-based selling methodology to uncover customer business drivers and pain points, tying every expansion conversation back to measurable ROI and outcomes. • Value Selling: • Territory Planning: Create and execute comprehensive territory plans to drive both customer retention and upsell opportunities. • Territory Planning: • Drive Retention: Ensure account retention by providing exceptional customer service and fostering trusted long-term client relationships. • Drive Retention: • Operational Excellence: Coordinate with business users and procurement to ensure timely expansion of accounts while maintaining accuracy in the Sales database and CRM systems. • Operational Excellence: • Multitasking: Manage high volume of accounts, multiple systems, administrative tasks, and conflicting priorities in a fast-paced environment. • Multitasking: