Dexory - Senior Customer Analyst

UK with travel3w ago

In Office Senior EMEA Logistics Manufacturing Quant Junior Analyst Notion Pendo Slack Basecamp Close

Requirements

• 2-4 years in research, qual/quant insight, or product/bet design • Solid grounding in qualitative and quantitative methods, and the judgement to know which one a question needs • Comfort with ambiguity, from open question through to early product bet • Fluency with tools like Notion, SurveyMonkey, Slack, Pendo and Basecamp • Strong written and verbal synthesis • Field experience in warehouses, logistics, manufacturing, healthcare operations or similar, and comfort on a warehouse floor • UX content skills, including capturing the voice of the user • We value the right attitude, humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture.

Responsibilities

• Get to the "why" behind the numbers. Run contextual inquiry, operator and manager interviews, surveys, card sorts, and prototype and usability tests across every stage of deployment and every persona. • Get to the "why" behind the numbers. • Check site behaviour against behaviour at scale. Combine what you observe on site with Pendo and DexoryView usage data, so no insight rests on one warehouse or one dashboard. • Check site behaviour against behaviour at scale. • Validate or kill ideas quickly. Pressure-test concepts with A/B tests, prototype tests and interviews, and tell the team whether a bet solves a real problem. • Validate or kill ideas quickly. • Close the loop after go-live. Log structured operator and site-manager feedback, pass it to the PM, and keep it in the research repository. • Close the loop after go-live. • Size the opportunity. Support market sizing and competitive mapping for specific themes. • Private healthcare via Bupa with 24/7 medical helpline • Income protection • Pension: 4+% employee with option to opt into salary exchange, 5% employer • Employee Assistance Programme - mental wellbeing, financial and legal advice/support • 25 holidays per year • Full meals onsite in Wallingford • Fun team events on and offsite, snacks of all kinds in the office • AAP/EEO Statement • AAP/EEO Statement

Benefits

• Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles: • Performance: High standards, outstanding results, • Performance: • Impact: Big challenges, bigger results • Impact: • Commitment: All in, every time • Commitment: • One team: One mission, shared success • One team: • help define not only our products, but the future of autonomous logistics itself. From day one, you’ll be • trusted to push boundaries, take ownership, and deliver breakthrough results. • You’ll also receive: