Sure - Product Implementation Manager

Remote3mo ago

Remote Senior WW Insurance Fintech Implementation Manager ACCA Notion Linear CSM Customer Success

Requirements

• 5+ years in implementation, project management, or program delivery — ideally in fintech, insurtech, or a SaaS platform environment • Strong written and verbal communication; comfortable owning partner-facing calls and written recaps at an executive level • Experience managing concurrent projects in fast-moving, cross-functional environments • Able to operate with influence across Engineering, Product, and Sales without direct authority • Familiarity with Notion, Linear, or Attio a plus • Sure is currently hiring employees with residence in the following states: AZ, CA, CO, FL, GA, IL, MD, MA, MI, NE, NJ, NM, NY, OR, PA, SC, TX, UT, WA

Responsibilities

• Own the overall program timeline end-to-end, coordinating with EPD and the Sprint Planner to keep delivery on track • Gather and document partner requirements into clear deliverables that EPD can execute on; hand off solutioning when technical decisions arise • Serve as the primary day-to-day partner contact during implementation projects that continue throughout the lifecycle of the partnership • Track and communicate project health proactively — flag delays, blockers, and scope risks early and drive resolution • Craft clear, well-written deliverables including meeting agendas, minutes, and business reviews for internal and external stakeholders • Maintain a tight feedback loop with the assigned CSM and accurate records in Sure's CRM (Attio)