circuithub - Account Manager
Requirements
• You might be a great fit if: • You have 1-2 years of experience in sales or account management. • You have a track record of meeting sales goals and growing customer accounts. • You take ownership and follow through without needing to be chased. • You communicate clearly and adapt your approach to different people and situations. • You’re comfortable discussing pricing, handling objections, and asking for the business. • You stay organized and know where to focus your time. • You’re naturally curious and willing to learn how our platform and manufacturing processes work. • You work well with others and know when to bring in the right expertise. • Experience in electronics, hardware, technical services, or manufacturing. • A background in customer support or customer success. • Experience using customer relationship management tools to track opportunities and forecast sales.
Responsibilities
• Building relationships with customers and understanding their priorities, projects, and purchasing needs. • Growing existing accounts by identifying new projects, teams, and locations that could benefit from CircuitHub. • Qualifying new opportunities and guiding customers from initial conversations through quoting and ordering. • Following up on outstanding quotes, answering questions, and helping customers move projects forward. • Holding regular account reviews to understand customer feedback, upcoming demand, and opportunities for growth. • Coordinating with internal teams to resolve customer concerns and provide clear, accurate updates. • Keeping account information, opportunities, and sales forecasts accurate and up to date. • Working toward agreed revenue and profitability goals. • Sharing customer feedback to help improve our platform and overall customer experience. • Some examples of the questions and challenges you’ll be tackling: • Understanding why a customer has stopped ordering and what would bring them back. • Helping a customer plan their next prototype or production run. • Finding opportunities to work with other teams within an existing account. • Understanding what is holding up a quote and helping resolve it. • Managing difficult conversations about pricing, delivery, or quality. • Asking satisfied customers for referrals and introductions.
Benefits
• Opportunity to help shape the future of electronics manufacturing. • A collaborative team that values accountability, learning, and development. • Ownership of customer relationships and a direct contribution to business growth. • Competitive salary, performance-based bonus, and benefits. • We’d love to hear from you, even if your experience doesn’t match every point. We care about people who are curious, take ownership, and are excited to help customers succeed.
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