Cloudbeds - Customer Growth Manager
Requirements
• Meet and exceed ambitious targets and revenue goals set by the customer growth management team. • Develop and maintain strong relationships with key stakeholders and decision-makers. • Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication. • Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives. • Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs. • Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products. • Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve. • What Sets You Up for Success: • Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space. • Experience and/or education in hospitality operations. • Strong understanding of hospitality industry trends and challenges. • Ability to build and maintain long-term relationships with clients. • Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions. • Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders. • Self-motivated and goal-oriented, with a relentless drive to exceed targets. • Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I. • Willingness to travel as required ( < 10% ) • Demonstrable success in selling PMS or other hotel tech software. • Languages: English (additional European languages are always a plus!) • Compensation: Commission is uncapped and top performers earn $120k+ in Annual OTE.
Benefits
• Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. • Work Authorization: • What to Expect - Your Journey with UsBehind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. • What to Expect - Your Journey with Us • Learn more online at cloudbeds.com • Cloudbeds Awards: • Cloudbeds Awards: • Winner – Hotel Management Software | HotelTechAwards (2026) • Winner – Hotel Management Software • Overall 10 Best Places to Work | HotelTechAwards (2026) • Overall 10 Best Places to Work • Overall Top 10 Hotelier's Choice | HotelTechAwards (2026) • Overall Top 10 Hotelier's Choice • Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026) • Finalist – Property Management Systems (PMS) & Channel Managers • Most Loved Workplace® Certified (2024) • Most Loved Workplace® Certified • Deloitte Technology Fast 500 (2024) • Deloitte Technology Fast 500 • Remote First, Remote Always • PTO in accordance with local labor requirements • Fully Paid Parental Leave • Professional development courses in Cloudbeds University • Access to professional development, including manager training, upskilling, and knowledge transfer • Everyone is Welcome - A Culture of Inclusion
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