duffel - Airlines Operations Executive

• Experience: Previous experience in account management, partnerships, or commercial operations. Ability to operate independently and follow through on tasks, while knowing when to escalate. • Industry Knowledge (Nice to have): Experience in the travel industry, particularly airlines or distribution, with familiarity with GDS, NDC or airline commercial models. • Data Literacy: Comfort working with data and reporting, with the ability to interpret performance and spot trends. Exposure to tools like SQL, Metabase, or similar analytics platforms is a plus. • Operational Excellence: Strong organisational skills and attention to detail, with a proactive mindset and the ability to bring structure to complex, fast-moving environments. • Communication: Clear and confident communication skills, with the ability to act as the connective layer between external partners and internal stakeholders, translating conversations into clear actions. • What you’ll be working on • Relationship Management: Managing day-to-day communication with airline partners, handling inbound airline requests (including NDC updates, distribution changes, and operational queries), and ensuring they continue to progress. • Reporting & Visibility: Maintaining and building reporting across airline performance metrics, tracking supplier commercial frameworks (including commissions and incentives), and helping the team stay informed. • Operational Coordination: Coordinating with internal teams to ensure airline requirements are understood, progressed, and aligned across multiple workstreams. • Pipeline Support: Supporting pipeline management by maintaining visibility on prospective airlines and ongoing conversations to keep work moving forward. • Process Improvement: Building and improving internal documentation, trackers, and processes across airline partnerships to help the team scale. • A few key pieces of information before applying • 📍 Location: For London-based applicants, we have a hybrid work-from-home policy and require everyone to come to our Shoreditch office on Tuesdays and Thursdays. For applicants based in Europe, this role can be performed remotely. • 📝 Interview Process: Our interview process consists of three stages: a recruiter screen, a hiring manager interview, and a final stage interview. • ✔️ Background Checks: If you are successful, all offers will be pending satisfactory background checks (we partner with a third-party provider to do so) and employment references.