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Hut 8 - NOC Engineer, Supervisor - Highrise AI

Hybrid+ Equity2d ago

In Office Senior WW Higher Education Zero Knowledge Engineer Director of Engineering Documentation MBA

Requirements

• College diploma or university degree in computer science, engineering, or related field, and/or equivalent work experience. • 5+ years experience with directly supporting customers using compute infrastructure at scale in 24x7 environments. • 5+ years hands-on experience in network and systems operations in large scale compute environments. • Experience supporting OpenStack or similar open cloud platforms, or strong adjacent experience with modern private cloud stacks a plus. • Solid understanding of network technologies including VLANs, VXLAN, OSPF, BGP, NSX or similar SDN technologies, routing, switching, and load balancing. • Core Competencies • Core Competencies • Strong analytical and problem-solving abilities, with high attention to detail. • Effective at prioritizing and executing tasks in a high-pressure environment. • Strong customer service orientation and a demonstrated willingness to help internal and external stakeholders. • Highly self-motivated and directed, with a bias toward ownership and outcomes. • Excellent written and verbal communication skills and strong interpersonal skills. • Collaborative team player who operates effectively with minimal supervision. • Continuous improvement mindset; proactively automates and eliminates operational toil. • This is a full-time, engineering role supporting large-scale AI compute infrastructure across multiple sites. Travel to data centers for cluster commissioning, acceptance, and complex troubleshooting will be required. Flexibility to assist with critical incidents or maintenance activities outside regular business hours is expected. This role is hybrid or remote depending on location. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • WHAT MAKES HIGHRISE A GREAT PLACE TO WORK • At Highrise, you will directly influence the performance, reliability, and production readiness of large-scale AI clusters, work alongside experienced infrastructure engineers, and help define the technical standards for a growing global AI infrastructure platform.

Responsibilities

• 24x7 Persistent Vigilance and Response • Provide oversight no NOC workflows to ensure critical issues are resolved with due urgency. • Manage impacts to compute, storage, and network resource pools to meet SLA commitments. • Respond to customer escalations during business hours and as part of a shared on-call rotation. • Lead incident management and drive impact prevention actions. • Documentation, Enablement, and Collaboration • Create and maintain clear documentation, standards, and runbooks for your focus area. • Drive automation efforts to reduce toil and extend observability in your focus area. • Work directly with customers to understand how best to support their use cases, driving reliability and performance. • Bring the voice of the customer to product and platform teams to ensure we deliver the services and features they need.