Toast - Senior Product Manager, Consumer Payments
Requirements
• Experience building wallet, stored value, prepaid, debit, or rewards-linked payment products. • Familiarity with merchant economics, cost-of-acceptance levers, or alternative payment rails such as ACH or pay by bank. • Experience in hospitality, commerce, or local marketplace products. • AI at Toast • At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Responsibilities
• Own the product vision, strategy, and roadmap for Consumer Payments, aligning near-term execution with Toast’s long-term strategy. • Define the end-to-end consumer payment experience across areas such as wallet, stored value, guest checkout, rewards-linked payments, and emerging lower-cost payment methods. • Partner with Consumer and Guest teams to create payment experiences that are seamless, intuitive, and habit-forming for diners across Toast surfaces. • Work closely with other Payment teams, Risk, Finance, Legal, and Operations teams to design solutions that are compliant, scalable, and economically compelling. • Drive product discovery and prioritization grounded in customer needs, business impact, technical feasibility, and strategic differentiation. • Lead complex cross-functional initiatives involving internal platform teams and external partners. • Translate broad strategic goals into clear milestones, measurable outcomes, and focused execution plans. • Use data to evaluate adoption, engagement, conversion, retention, payment mix, margin impact, and customer value. • Communicate strategy, priorities, tradeoffs, progress, and risks clearly to senior leadership and stakeholders across Toast. • Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build. • Do you have the right ingredients?* (Requirements) • 8+ years of product management experience, including significant experience in payments, fintech, consumer payments, wallets, or other complex platform businesses. • Track record of defining, building, and scaling products in ambiguous, cross-functional environments. • Strong understanding of digital payments, wallets, stored value, alternative payment methods, or consumer fintech ecosystems. • Ability to balance customer experience, technical complexity, risk and compliance constraints, and business economics. • Strong technical fluency and comfort partnering deeply with engineering on architecture, APIs, dependencies, and rollout planning. • Excellent communication and stakeholder management skills, with the ability to influence senior leaders and align cross-functional teams. • Strong analytical and strategic thinking skills, with the ability to move fluidly between detail and big-picture strategy. • Experience with marketplace, network, loyalty, or two-sided platform models is a plus.
Benefits
• We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. • The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. • $159,000—$254,000 USD • $138,000—$221,000 USD • $125,000—$200,000 USD • How Toast Uses AI in its Hiring Process • Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. • Diversity, Equity, and Inclusion is Baked into our Recipe for Success • At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. • We Thrive Together • We Thrive Together • We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. • Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected]. • For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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