rackspace - VP, Delivery - Core
Requirements
• Proven success leading complex delivery or operations organizations at scale (preferably $1B+ environments). • Demonstrated P&L accountability in multi-site, globally distributed teams. • Expertise in Digital Infrastructure, Cloud, Service Delivery, Technical Operations, and—preferably—Datacenter or Supply Chain. • Strong track record managing cross-functional technical and non-technical resources. • Ability to attract, retain, and develop world‑class talent in competitive markets. • Experience driving operational improvements grounded in metrics, performance management, and process excellence. • Skilled collaborator with experience operating in matrixed organizations. • Strong executive communication skills with the ability to engage and influence diverse stakeholders. • Agile mindset with the ability to pivot quickly, remain composed under pressure, and lead through ambiguity. • High energy, self‑motivation, authenticity, and the ability to build pride and performance within teams. • Advanced analytical, data-driven decision-making abilities. • Bachelor’s degree in business or related field required. • MBA or advanced degree highly preferred. • "Remote postings are limited to candidates residing within the country specified in the posting location"
Responsibilities
• As part of Rackspace Technology’s commitment to delivering exceptional customer outcomes, the Vice President, Delivery is responsible for the delivery and operations of our core Rackspace products and services. This leader will drive operational excellence across multiple simultaneous initiatives—from small engagements to complex, mission‑critical programs—ensuring best‑in‑class quality, efficiency, and customer value. • The VP, Delivery will bring deep expertise in digital infrastructure, multi‑cloud environments, and service delivery, applying operational discipline that strengthens Rackspace’s market position and brand differentiation. This role is a key member of the Private Cloud Leadership Team, collaborating closely with cross‑functional executives to advance strategic and operational priorities. • ## Strategic Leadership & Delivery Excellence • Develop and execute delivery strategies aligned with organizational goals and growth priorities. • Build and optimize a high‑performing Global Delivery & Operations engine focused on scalability, profitability, and customer satisfaction. • Drive initiatives that enhance service delivery efficiency, process excellence, and operational rigor through standardized operating models, KPIs, and governance. • ## Operational Execution • Oversee planning, execution, and completion of delivery engagements, ensuring on‑time, on‑budget, and high‑quality outcomes. • Implement robust quality control measures and continuous improvement practices. • Leverage multi‑cloud platform expertise, cloud migration strategies, and AI-driven automation to enhance capabilities and reduce operational friction. • ## Cross-Functional Influence & Collaboration • Operate effectively in a matrixed, global, cross‑cultural environment. • Partner closely with Go‑to‑Market, Product, Project Management, Engineering, and other key functions to support new business, improve delivery visibility, and ensure seamless client experiences. • Strengthen Rackspace’s talent brand by engaging proactively in the global talent market and fostering an environment where careers thrive. • ## Leadership & Talent Development • Lead a globally distributed, multi‑disciplinary team through clear metrics, transparent communication, and authentic, servant‑leadership principles. • Cultivate a high‑performance culture driven by accountability, continuous feedback, and shared goals. • Promote alignment, collaboration, and productivity across teams and regions. • ## Customer & Market Impact • Support narrative-building efforts that highlight Rackspace’s capabilities and market differentiation. • Maintain executive presence with customers, partners, and internal stakeholders—communicating effectively and persuasively to influence decisions and build trust. • Enable sales by helping identify emerging product and service opportunities.
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