Spring Health - Medical Records Coordinator (Temporary) (Future Opportunities)
Requirements
• A minimum of 1 year experience in a similar role • Advanced understanding of medical terminology, and HIPAA • Outstanding communication and interpersonal abilities • Strong attention to detail with excellent organizational and time-management skills • Experience with Adobe Acrobat/Google Sheets/Google Docs/MS Office • Comfortable in rapidly changing environments and with constantly evolving responsibilities • Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks • Excellent written and verbal communication skills • Able to multi-task and context switch • Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. • Not sure if you meet every requirement? • Our privacy policy: https://springhealth.com/privacy-policy/ • Our privacy policy: • https://springhealth.com/privacy-policy/
Responsibilities
• Uploading records requests and patient authorization forms including processing medical record requests and provider letters • Building relationships with providers, patients, and internal teams (Care Navigation, Provider Success, etc.) for the purposes of medical records management • Assist members with Mental Health Leaves & Accommodations (MHLA) requests, liaising with provider and third parties as needed • Provide weekly metrics on new, in progress, and completed medical records requests • Daily duties include responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets as needed • Follow HIPAA guidelines while ensuring the confidentiality of patient PHI • Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned medical records tickets • Monitor incoming requests received through various means and subsequently reporting any suspicious release of medical records requests • Successful sustained adherence to holistic performance targets across metrics such as productivity, quality, and adherence • Alignment with core values and competencies • Attention to detail to support a high-quality member and provider experience
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