thyme-care - Practice Coordinator

• AM Availability / Bilingual • Prior experience in administrative roles, virtual assistance, or telehealth support preferred. • Strong organizational, multitasking, and communication skills. • Proficiency with EHR systems, telehealth platforms, and basic technical troubleshooting. • Compassionate, patient-centric approach with a commitment to high-quality care. • Ability to work independently in a fast-paced remote environment. • WHAT YOU’VE DONE • After your first three months, you will: • Have completed training and be up to speed on Thyme Care tools, processes, and expectations. • Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards. • Generate daily member reports and assist with day-to-day functions to help prepare our healthcare provider team for consultations. • Provide inbound telephonic, text, fax, and email support for our members. • Be able to identify and triage a member's needs to connect them with our Care Teams for clinical support and care coordination. • Schedule patient and provider visits. • Contribute to special projects or data entry, including the growth of our virtual medical practice and stop-gap process execution. • WHAT LEADS TO SUCCESS • People-first. Thyme Care’s mission and members matter to you, deeply. • Organized. You bring structure to chaos. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation. • Effective listener and communicator. You always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues. • Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course. • A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important. • Identify priorities and take action. You know how to identify and prioritize a member's needs, and do what it takes to ensure that urgent and important needs are addressed immediately. • Culture carrier. You’re curious, resilient, have a growth mindset, and are committed to fostering a positive environment. • At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. • This is a non-exempt, full time position. The pay rate for this role is $21/hour. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHI. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer. • Be cautious of recruitment fraud https://www.thymecare.com/fraudulent-job-offers, and always confirm that communications are coming from an official Thyme Care email.