horizon3ai - Director of IT Engineering
Requirements
• Significant experience (typically 10+ years) in IT, with at least 5+ years in people leadership roles, including managing managers and multi-site or distributed teams. • Proven track record owning IT strategy and operations for a mid-sized or larger organization, ideally in a SaaS, security, or other highly regulated / security-conscious environment. • Demonstrated ability to manage other managers and have a track record of developing them. • Experience operating in a remote-first or hybrid workplace, supporting distributed employees across time zones. • Deep understanding of core IT domains, including: • Endpoint management (macOS and/or Windows) and device lifecycle • Identity and access management (e.g., Okta, Entra, or similar) • Collaboration and productivity suites (e.g., Google Workspace, Slack, Zoom) • Ticketing and ITSM tooling (e.g., Jira Service Management or similar) • Network and office connectivity in hub locations (Wi-Fi, conference rooms,) • Enterprise AI administration and enablement (e.g., Claude, Gemini, AWS Bedrock or similar) • Cloud infrastructure (e.g., AWS, or similar) • Strong partnership history with Security, Engineering, and Compliance teams on identity, access, and device security controls. • Demonstrated ability to design and implement IT processes at scale (intake, change management, incident management, problem management, asset management). • Comfort making pragmatic tradeoffs between ideal architectures and business reality, while still moving toward secure, durable solutions. • Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders and to present options, risks, and recommendations clearly. • Strong vendor management skills, including evaluation, negotiation, and ongoing performance management. • High bias for action, ownership, and follow-through in ambiguous, rapidly changing environments. • Experience in a high-growth startup or scale-up environment. • Background in cybersecurity, IT security engineering, or exposure to security frameworks and audits (e.g., SOC 2, ISO 27001, FedRAMP). • Experience building or supporting IT operations for federal, regulated, or public sector customers. • Prior leadership of IT in a remote-first organization. • Location & Travel • This role is open to candidates located in the United States and is primarily remote. Occasional travel (up to ~10%) may be required for in-person team meetings, company events, or work at hub locations.
Responsibilities
• We are seeking a Director of Information Technology to lead our internal IT function across a fully remote, security-focused SaaS company. This leader will own the overall IT strategy, operations, and service delivery for our global workforce, overseeing multiple teams (e.g., Help Desk / End-User Support, Corporate Systems, and IT Infrastructure) and the managers who lead them. • You will be accountable for delivering a secure, reliable, and friction-minimizing technology experience for employees while partnering closely with Security, Engineering, People, and Finance to support Horizon3 http://Horizon3.ai's growth. • Define and drive the multi-year IT strategy and roadmap, aligned with company goals and the broader Security & IT vision. • Own end-to-end accountability for the performance, quality, and outcomes of the Help Desk, IT Engineering, and Business applications teams • Own IT service delivery for a distributed, remote-first workforce, ensuring reliable endpoint, identity, and collaboration experiences for employees. • Build, lead, and develop a high-performing IT organization, including managers and senior individual contributors across Help Desk, Corporate Systems, and Infrastructure. • Establish and continuously improve IT operating rhythms, including intake, prioritization, change management, incident management, and communication practices. • Partner with Security, Engineering, and Compliance to design and operate secure-by-default IT environments, with strong identity, access management, device compliance, and data protection controls. • Oversee selection, implementation, and lifecycle management of core IT platforms and tools (e.g., identity and access management, endpoint management, MDM, collaboration suite, device and asset management, ticketing). • Own and optimize IT budgets, vendor relationships, and contracts, balancing cost control with reliability and user experience. • Define and track key performance indicators (KPIs) and service-level objectives (SLOs) for IT (e.g., ticket response and resolution times, employee satisfaction, device compliance rates, onboarding time-to-productivity). • Partner with People team and hiring managers to deliver a smooth technology onboarding and offboarding experience, including provisioning, access setup, and device logistics for remote employees. • Ensure IT processes and documentation (runbooks, knowledge base articles, standards) are created, maintained, and leveraged by the team. • Lead IT support for periodic company events (e.g., in-person summits, trainings) and any office or hub environments as needed. • Serve as an escalation point for complex or high-impact IT incidents, collaborating with Security and Engineering on root cause analysis and long-term remediation. • Communicate clearly with executives and stakeholders about IT priorities, tradeoffs, risks, and progress. • Recruit, hire, and onboard talented IT professionals and managers to support our organizational goals. • Set the operating rhythm for IT Leadership, prioritization, planning cadences, escalation paths, and cross-team coordination, so the teams operate as one integrated organization rather than silos. • Set clear expectations and success metrics for your teams, and provide regular feedback, coaching, and career development. • Build a culture that emphasizes ownership, service excellence, inclusion, and continuous improvement. • Recognize and retain high performers while addressing performance gaps with clarity and fairness. • Model calm, accountable leadership during incidents and periods of high change. • Application Note • In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Benefits
• At Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations. • In accordance with various State’s transparency regulations, we provide the following salary range information for this position: • Base salary range [or Total On-Target Compensation]: $218,000 - $256,000 annually. The exact salary will be determined based on the selected candidate’s location, qualifications, experience, and relevant skills. • Additional compensation: All full-time roles are eligible for an equity package in the form of stock options. • Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive. • Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities. • Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking. • Hybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location, including our Chicago office, where some roles require regular in-office presence. • Competitive Compensation: We offer competitive salary, equity and benefits. Our benefits include health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave. • Base salary range: $218,000 - $256,000 annually. The exact salary will be determined based on the selected candidate’s location, qualifications, experience, and relevant skills. • You Belong Here
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