arrive - Service Manager

• Industry Experience: Proven track record in project management or service delivery within the Transport, Mobility, Smart Transit, or Software-as-a-Service (SaaS) industries. • SLA & Run Mastery: Demonstrated experience managing complex, client-facing maintenance contracts or service agreements with strict SLA requirements. • Financial Savvy: Strong experience managing project-level finances, cost forecasting, invoice tracking, and contract change management (P&L/margin optimization). • Communication & Collaboration: Exceptional communication skills with a natural ability to translate technical concepts into business-driven solutions for clients and senior management.