CoLab Software - Customer Value Manager

• 7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management • Proven success driving enterprise transformation and value realization across global Fortune 1000 accounts • Experience with customer journey orchestration and success planning in a high-ACV SaaS environment • Track record of partnering with Sales to shape and execute multi-threaded expansion strategies in large, complex organizations • Familiarity with navigating complex procurement, security, and compliance processes in enterprise accounts • Strong executive presence and communication skills • Comfortable operating in fast-paced, high-growth environments • Highly organized, data-driven, and accountable • Willingness to travel up to 25% of the time • Engineering background or strong technical project experience (required): Degree in engineering, or equivalent hands-on experience as a practicing engineer (design, manufacturing, systems, or quality) in a product development environment, with working knowledge of the product development lifecycle (decomposition and design through verification and validation). • Engineering background or strong technical project experience (required): • Critical thinking (required): Ability to break down complex, ambiguous customer situations, challenge assumptions (including your own and the customer’s), separate signal from noise in data, and reach well-reasoned recommendations and decisions • Experience managing complex enterprise relationships in a technical, customer-facing role, such as CS, consulting, solutions or field engineering, or an engineer who has moved into customer-facing work • Experience managing complex enterprise relationships in a technical, customer-facing role • Experience driving adoption and change in enterprise engineering orgs: shaping workflows, training & enabling teams on a technical product(s) that translates to their full adoption, and mobilizing stakeholders • Experience driving adoption and change in enterprise engineering orgs • Business acumen and analytical rigor: connects the customer’s business goals to CoLab’s value. Leverages usage data to quantify impact (value) • Business acumen and analytical rigor • Strong cross-functional partner with a proven ability to mobilize internal resources and drive outcomes through others without direct authority (e.g., CSEs, FDEs, Sales, Product) • Strong cross-functional partner • Strong executive presence and communication skills, with credibility from Engineering Leads through Executive Sponsors (VP+) • Experience owning renewals, including forecasting, commercial negotiation, and contract signature, and partnering with Sales to shape and execute multi-threaded expansion strategies in large, complex organizations • Hands-on experience with PLM (Windchill, Teamcenter, etc.) and CAD (Creo, NX, SolidWorks, etc.) tools, as a power user or as someone responsible for enabling others • Formal change management training or certification (e.g., Prosci) • Familiarity with land-and-expand SaaS motions • Background in vertical SaaS (e.g., construction tech, industrial IoT, logistics) • You’ll thrive at CoLab if you: • Are energized by solving complex customer challenges. No challenge too tall. Your scrappiness and creative thinking propels you with confidence to solve anything thrown your way • Want to use your engineering expertise to change how entire engineering organizations work • Excel at translating product functionality into customer value in a technical domain • Think critically, question assumptions, and get to the root cause of complex problems • Lead strategic conversations with confidence and clarity • Take ownership of customer outcomes and internal clarity • Thrive in a fast-paced, evolving environment where processes are still being shaped • Excel at cross-functional collaboration, even in ambiguous territory • Operate with urgency and proactively mitigate risk