Camunda - Senior Manager, Digital Customer Success
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• 8+ years professional experience in Customer Success, Customer Experience, or similar functions and 3+ years of relevant leadership experience. • 8+ years professional experience in Customer Success, Customer Experience • Proven experience establishing and operating digital delivery frameworks, self-serve capabilities, and digital-touch engagement models that drive adoption and value realization across large customer populations. • establishing and operating digital delivery frameworks, self-serve capabilities, and digital-touch engagement models • Strong analytical and problem-solving skills, with a track record of A/B testing, data-driven decision-making, and building metrics/dashboards that improve customer and business outcomes. • Strong analytical and problem-solving skills • Hands-on experience delivering AI-driven customer experiences (e.g., chatbots/virtual assistants, adaptive knowledge bases, NLP/LLM-powered tools) and ensuring data privacy, security, and ethics. • experience delivering AI-driven customer experiences • Deep understanding of the post-sale lifecycle across onboarding, adoption, value realization, advocacy, and renewal—including experience curating best practices and customer-facing content. • Deep understanding of the post-sale lifecycle • Demonstrated success partnering with Product, Engineering, Operations, Marketing, and IT to integrate digital success capabilities into SaaS platforms and journeys. • Demonstrated success partnering • Player-coach mindset, equally comfortable rolling up your sleeves to solve complex challenges hands-on and while supporting a high performing team. • Player-coach mindset, • Ability and/or willingness to use our product. • use our product • Excellence in remote-first, async collaboration with global teams; strong communication and stakeholder management across executive and technical audiences. • remote-first, async collaboration • Nice-to-haves: • Experience with process automation / orchestration or developer-focused SaaS (e.g., workflow engines, iPaaS, low-code platforms). • process automation / orchestration • Proven history building customer communities and advocacy programs (user groups, champions networks, advisory boards). • customer communities and advocacy programs • Familiarity with CS tech stack & data foundations (CS platforms, marketing automation, product analytics, data warehouse) to connect digital journeys end-to-end. • This role is an existing vacancy • #LI-AL1 #LI-Remote C1 • What We Have to Offer: • location • United States: $191,800 to $309,200 • $191,800 • $309,200 • United Kingdom: £120,400 to £198,100 • £120,400 • £198,100 • Singapore: S$238,200 to S$357,200 • S$238,200 • S$357,200 • If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview. • Remote.com
Responsibilities
• Execute the Scaled Customer Success strategy by defining and building tech-touch programs that accelerate, expand, protect, and realize customer value at scale. • Oversee the Camunda Academy, transforming it into an AI-personalized learning environment that adapts to customer personas, maturity, and outcomes; lead the Certification & Credentialing Programs to signal verified proficiency aligned with value realization. • Execute on the roadmap of Camunda SuccessCenter and knowledge experiences, evolving them into context-aware, conversational services powered by generative AI that deliver accurate, on-brand answers and proactive guidance. • Build, maintain, and iterate on digital adoption and risk mitigation programs across the post-sale lifecycle; define KPIs, instrument dashboards, and run A/B tests to continuously optimize engagement, retention, and health scoring at scale. • Orchestrate end-to-end customer journeys and automate lifecycle processes using Camunda, ensuring repeatable, persona-driven playbooks, pooled delivery models, and proactive self-service interactions. • Stand up and operate scalable AI-first content creation and content lifecycle management for customer facing CS content. • Deliver an innovative and integrated AI-first platform and operating model for digital success, including chatbots, guided learning, adaptive knowledge bases, predictive self-service, and journey-level automation. • Develop, inspire, motivate and empower a high-performing team (e.g., eLearning Developers, Content Specialists, Operations Managers), fostering an outcome-driven, data-informed culture. • Collaborate with cross-functional leaders in CX, Ops, Marketing, Product, Sales, and Support to design, prioritize, and iterate on digital programs and capabilities that measurably improve adoption and retention. • Establish metrics-driven operational excellence for digital services, focusing on adoption, self-service success, satisfaction, and retention outcomes.
Benefits
• We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition. • The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth: • The Annual Total Target Cash • Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP). • Equity: • Virtual Stock Option Plan (VSOP) • We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable. • Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it. • Remote & Flexible: • In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi. • In Person Connection: • Annual Kickoff • team offsites, and Camundi Connection Budgets • Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027. • Health & Wellbeing: • Modern Health • Live Well Lifestyle Spending Account (LSA), • staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. • €1,000 annually from 2027 • Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant. • Financial Security: • Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide! • Professional Growth: • More of what we offer globally & in your country can be found here. • More of what we offer globally & in your country can be found
No credit card. Takes 10 seconds.