Axon - Senior Manager, Customer Success - Commonwealth

• 8+ years in customer-facing roles; 3+ years managing a team in Customer Success or equivalent • Proven success leading teams serving enterprise and public-sector customers • enterprise and public-sector • Track record driving retention, adoption, and satisfaction through a team - not just as an individual contributor • Experience with QBRs, success planning, and executive stakeholder management at scale • QBRs, success planning, and executive stakeholder management • Ability to coach others on the full range of CS activities: onboarding, adoption, escalation coordination, renewal readiness, and expansion signal identification • Strong partnership skills across Sales, Professional Services, Support, and Product • Familiarity with Salesforce, Gainsight, and customer success tooling • Understanding of SaaS, cloud, and connected-device / hardware ecosystems • Excellent written and verbal communication; executive presence • Willingness to travel extensively and work across global time zones • Degree or equivalent experience • Bonus • Public safety, justice, or corrections sector experience • Experience with Axon or comparable technology • Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. • Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. • Important Notes • Important Notes • The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. • Some roles may also require legal eligibility to work in a firearms environment. • We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. • [email protected] • Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.