Bitfocus - Product Manager
Requirements
• Product or analysis experience. At least 3 years in product management, business analysis, or a related role. • Requirements writing. Experience documenting software requirements and producing structured technical documentation. • Sound judgment. You find creative and effective solutions to complex problems with minimal direction, weigh competing priorities, raise risks early, and explain what comes first and why. • Sound judgment. • User-centered design instincts. You apply UX principles and user personas and can design basic user flows and prototypes. • User-centered design instincts. • Clear communication and teamwork. You explain complex concepts to technical and non-technical audiences, share context early, work well asynchronously, build working relationships, and welcome feedback. • Clear communication and teamwork. • Integrity and discretion. You handle sensitive customer and community information with care, keep your commitments, and are honest about what you don't know or got wrong. • Integrity and discretion. • Technical curiosity. You're eager to explore and evaluate emerging technologies and modern software tools, including AI tools, and you can recommend where they apply to product work. • Technical curiosity. • Experience with social services software, particularly Clarity Human Services or similar HMIS platforms. • An understanding of homeless response systems, HMIS functions, and industry regulations. • Familiarity with API design, data integrations, and interoperability standards, such as RESTful APIs and data exchange protocols. • Experience with cloud data platforms, such as Snowflake. • Experience with data analytics or visualization tools, such as Looker or Tableau. • A bachelor's degree in business, information systems, human services, or a related field, or equivalent professional experience. • Knowledge of the pain points and trends in human services.
Responsibilities
• Shape the product. Define, prioritize, and drive enhancements based on user needs, market trends, and what the system can do today. • Shape the product. • Write requirements Engineering can build from. Produce clear, structured requirements and specifications, supported by flowcharts and basic UML diagrams where they help, and keep them current as requirements and project goals change. • Write requirements Engineering can build from. • Design with users in mind. Create and refine user workflows, wireframes, and prototypes, then test them before they reach development. • Design with users in mind. • Listen to customers. Take part in customer onboarding, usability testing, user interviews, and our Feature Focus Q&A rotation, and turn what you hear into product decisions. • Listen to customers. • Partner across teams. Work with Engineering, customer-facing teams, and senior stakeholders to align on priorities, adjusting how you explain complex topics to each audience. • Partner across teams. • Keep the backlog ready. Get documentation and design done ahead of engineering capacity so the teams you support always have meaningful work queued. • Keep the backlog ready. • Spot risks early. Identify gaps, dependencies, and unclear requirements before they slow a release, and use data and stakeholder input to make the call on what to do about them. • Spot risks early. • Work with modern tools. Use Jira, Confluence, Figma, Claude, Gemini, and similar tools to track, document, and design your work. • Work with modern tools. • You'll know you're succeeding when... • Within your first 90 days, small and medium features reach Engineering ready to build, and large features do with support. You can explain Clarity and HUD data standards in your own words. • Engineering accepts your documents without rework and builds without repeated clarification, and you deliver against agreed timelines, raising risks before they affect release plans. • By month 6, large features go from idea to ready for Engineering on your own, and you're taking part in Feature Focus Q&A, customer onboarding, and usability testing. • Customer and usability feedback is documented, reflected in design changes before release, and traceable to the enhancements you prioritize. • Stakeholders across Product, Engineering, and customer-facing teams can explain current priorities and the reasoning behind them. • By month 12, you're carrying a full product manager workload across all engineering teams, and each team's backlog stays stocked with ready work.
Benefits
• We invest in your health, growth, and life outside of work: • Exceptional culture, real mission. Join a team that leads with care and is genuinely committed to getting this work right. • Exceptional culture, real mission. • Comprehensive healthcare. 100% employer-paid medical, dental, and vision coverage for employees, including free virtual medical and mental health visits through Healthiest You regardless of plan enrollment. • Comprehensive healthcare. • Mental health support. A confidential Employee Assistance Program plus in-network therapy options. • Mental health support. • Generous parental leave. 12 weeks paid, for growing families. • Generous parental leave. • Real time to recharge. Three weeks paid vacation, two paid volunteer days, and a paid R&R Week at year-end. • Real time to recharge. • Retirement match. 401(k) with a 4% company match. • Retirement match. • Remote-life stipends. Monthly internet and home office stipends to help you do your best work from wherever you are. • Remote-life stipends. • Wellness programming. Year-round physical, emotional, financial, and social wellness resources through our EmpowerLinc program. • Wellness programming. • A path forward. Defined career growth plans for every role. • A path forward. • Optional extras. Voluntary pet and legal insurance. • Optional extras. • We're committed to competitive, equitable pay. Compensation bands reflect market data for comparable roles in and adjacent to the HMIS industry, adjusted for the specialized nature of our work. Where you land depends on your experience, skills, and the complexity you bring to the role. Compensation is not location-based.
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