bunch - Key Account Manager | UK
Responsibilities
• Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints. • Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance. • Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements. • Own and optimise key customer metrics, including NPS, retention, NRR,, and escalation management. • Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows. • WHAT YOU SHOULD BRING • 3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success. • Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders. • Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences. • Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities. • Proficiency in English
Benefits
• Take part in a network of people passionate about investment and work closely with the most interesting players in the private market. • Benefit from working with a diverse mix of talents, unrivalled energy, and team spirit within a culture of drive and ownership • Flexible hours and a hybrid office setup (3 days/week in office) • 4 remote calendar weeks/year • 28 days of vacation, 2 company days, plus local public holidays • A great tech and work setup with everything you need • WHAT YOUR INTERVIEW JOURNEY WILL LOOK LIKE • 1. People Team Interview (30 min): Introduction to bunch, expectations, values, and your career aspirations. • 2. Deep-Dive Interview with Chey, Head of Customer Success (30 min): Explore the role, your experience, and how your journey aligns with our mission. • 3. Practical Interview with the Customer Success Team (60 min): Demonstrate your approach to Account Management and communication. • 4. Final two part stakeholder interview: first with our head of Operations and second with one of our Co-founders to ask questions and get to know our leadership.
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