Litify - Senior Product Manager, AI Call Intelligence
Requirements
• 5+ years in product management within B2B SaaS or workflow automation platforms. • 2+ years managing AI, ML, or data-intensive products. • AI, ML, or data-intensive products • Proven success leading cross-functional delivery and working directly with clients or external partners. • cross-functional delivery • Experience shipping products built on unstructured or probabilistic data, including setting quality bars and designing for model error. • unstructured or probabilistic data • Hands-on experience with conversational or agentic AI — voice or chat agents, tool-calling and orchestration, dialog design, or evaluating autonomous systems in production. • conversational or agentic AI • Experience translating business goals into technical execution. • Excellent communication and stakeholder management skills. • Strong organizational discipline and ability to handle multiple priorities in parallel. • Experience with Salesforce or Salesforce-native applications. • Salesforce • Experience with telephony, VoIP, or contact center platforms. • telephony, VoIP, or contact center platforms • Familiarity with speech-to-text, speaker diarization, or conversation analytics tooling. • speech-to-text, speaker diarization, or conversation analytics • Experience with voice agent or conversational AI frameworks and real-time speech pipelines. • voice agent or conversational AI frameworks • Background in legal or legal tech, fintech, or other complex operational domains. • Familiarity with LLMs, document intelligence, or data extraction workflows. • Reporting Line: Reports to Director, AI Product & CommercializationLocation: Remote or hybridSeniority Level: Senior IC with cross-functional leadership influence • Reporting Line: • Location: • Seniority Level: • Disclosure:The estimated base salary pay range for this role is $140,000-155,000. You may also be offered a bonus and benefits. • Disclosure: • Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. • Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.
Responsibilities
• Own the end-to-end lifecycle for Litify's AI Call Intelligence products. • end-to-end lifecycle • Set the roadmap for call capture, transcription, and AI-generated summaries, balancing accuracy, speed, and cost. • call capture, transcription, and AI-generated summaries • Define how conversational insight lands in the platform — case records, intake qualification, follow-up tasks, and other CRM activity. • case records, intake qualification, follow-up tasks, and other CRM activity • Ship AI voice agents for inbound and outbound use cases. • AI voice agents • Own the agentic workflows those calls trigger, along with the guardrails and evaluation standards for agent behavior. • agentic workflows • Build the QA and coaching experience: call scoring, topic detection, signals libraries, and manager review tooling. • QA and coaching • Lead client discovery and beta programs, and champion the voice of the customer with client-facing teams. • client discovery and beta programs • Run market and competitive research to inform new opportunities and commercialization strategy. • market and competitive research • Translate strategy into a prioritized backlog and partner with engineering, design, data science, and GTM to ship it. • backlog • Drive adoption and measure success through data-driven insights.
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