Kayzen - Customer Success Manager- Media Buying (m/f/d)

• Customer Success Management • Form a deep understanding of the client’s business & goals • Provide DSP advisory and strategic consultation from the onboarding phase • Maintain detailed internal documentation of client information (Hubspot), interactions (call notes), feature requests (product wishlist), and campaign strategies • Conduct engaging and informative Quarterly Business Reviews focusing on learnings, growth opportunities, and evangelizing on product roadmap • Account Strategy and Campaign Management • Co-manage and optimize campaigns with the Client or Trading team, analyzing aggregate performance and log-level data to improve strategies. • Report on account progress weekly / bi-weekly to internal and external stakeholders (client, PSS Lead, Product teams, etc) • Set and achieve monthly and quarterly growth and milestone targets together with your Team Lead. • Owning end-to-end client success and results through proactive optimizations, troubleshooting, and coordination • Feedback Loop and Product Development • Proactively identify and address emerging client needs • Work closely with the product team on enhancements based on client feedback. • Efficiently troubleshoot issues and communicate them to the product and technical teams • Provide regular feedback to management about client needs, market & competitor intelligence • 2+ years of experience managing performance-driven web clients – must-have. • 2+ years • Hands-on experience with programmatic or digital advertising platforms. • Proven ability to build and drive processes that truly move the needle for clients. • Capable of working independently and collaboratively • Strong analytical skills: able to dig into data, spot trends, and turn insights into action. • A proactive mindset: you’re comfortable tackling challenges and finding solutions quickly. • Attention to detail