Veeam Software - Lead Customer Success Engineer - Data & AI Security
Requirements
• 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer). • Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures. • Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes; familiarity with DSPM, Privacy, or AI Governance platforms is a plus. • Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications. • Proven ability to translate business outcomes into technical adoption roadmaps and measurable value. • Executive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendations. • Excellent communication, cross-functional collaboration, and stakeholder management skills. • What You’ll Get: • What You’ll Get: • Veeam offers benefits that support your whole self: • 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Private medical, dental, and vision insurance with dependent enrolment • Life insurance with enhanced coverage and global 24/7 protection • Income protection after 26 weeks, covering a portion of salary • Defined contribution pension plan with employer match • Worldwide travel insurance for business and leisure, with option to enroll dependents • Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning • Please note: If an applicant is permanently located outside of United Kingdom, Veeam reserves the right to decline the application for this position. • #LI-DF1 #LI-REMOTE
Responsibilities
• Setup customer accounts; facilitate onboarding; orient stakeholders; walk through administration portals; introduce support channels. • Identify expansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption. • Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings. • Perform technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews. • Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights. • Build business cases; define value realization; articulate expansion opportunities; schedule checkpoint reviews with stakeholders. • Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment. • Collaborate on adoption and expansion initiatives to drive customer success. • Operate with a long-term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value. • Own the technical success plan and adoption roadmap; influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership.
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