Veeam Software - Lead Customer Success Engineer - Data & AI Security (West)
Requirements
• 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer). • Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures. • Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes; familiarity with DSPM, Privacy, or AI Governance platforms is a plus. • Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications. • Proven ability to translate business outcomes into technical adoption roadmaps and measurable value. • Executive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendations. • Excellent communication, cross-functional collaboration, and stakeholder management skills. • What you'll get • What you'll get • Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents • Medical, dental, and vision coverage starting on your first day • Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program • 401(k) retirement plan with company matching contributions • Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time • AirVet: 24/7 virtual veterinary care at no cost • Legal services, identity protection, and supplemental health insurance options • Tax-advantaged spending accounts for healthcare, dependent care, and commuting • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Responsibilities
• Setup customer accounts; facilitate onboarding; orient stakeholders; walk through administration portals; introduce support channels. • Identify expansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption. • Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings. • Perform technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews. • Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights. • Build business cases; define value realization; articulate expansion opportunities; schedule checkpoint reviews with stakeholders. • Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment. • Collaborate on adoption and expansion initiatives to drive customer success. • Operate with a long-term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value. • Own the technical success plan and adoption roadmap; influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership.
Benefits
• In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off. • Zone 1: San Francisco Bay Area, New York City Boroughs • $175,300—$325,600 USD • Zone 2: Washington, California (excluding San Francisco Bay Area) • $160,800—$298,500 USD • Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona • $146,100—$271,400 USD • Zone 4: All other US locations • $127,200—$236,100 USD
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