pleo - Post-Sales Solution Engineer
Requirements
• 2. Hiring Manager Interview: A 45-minute chat to deep dive into your experience. • 3. Challenge & Team Interview: We'll send you a take-home exercise and invite you to present it during a 60-minute team interview — an opportunity to show us how you'd handle the day-to-day of the role. • 4. Final Interview: A 30-minute final interview with a senior leader in CX. • Last time we hired a Solution Engineer, we received a vast number of applications but only a few were selected for an intro call. With this in mind, we want to help you understand what we really care about when reviewing your application: • Application care: every single application we receive is reviewed by a human (yes, hundreds of them) because we believe that candidates' efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully, they make a huge difference in our decision-making process. • Profile to role fit: highlight most important aspects of the role, points that might get misunderstood, any specific industry requirements etc.
Responsibilities
• As a Pleo Post Sales Solution Engineer, you will: • Conduct tailored product demonstrations, presentations, and workshops. • Develop and deliver technical proposals, RFPs, and API workshops. • Understand customer objectives, technical environment, and accounting needs. • Provide feedback and insights to product and engineering teams. • 3+ years of experience in a post-sales, technical account management, or solutions engineering role working with live, existing customers, not purely a deal-cycle/presales background. • In-depth understanding of B2B SaaS products, APIs and integrations, including hands-on configuration and troubleshooting. • Familiarity with accounting principles & financial workflows. • Strong diagnostic instincts with the ability to get to the root cause of a technical problem quickly and turn it into a clear solution for the customer. • Excellent prioritisation skills to manage a portfolio of accounts at different stages of risk simultaneously. • A track record of cross-functional work with CS/Support and Product teams, and comfort operating without a fixed playbook in a function that's still being defined. • Partner closely with the CSM team to build a shared view of where existing accounts can unlock more value from Pleo. • Solve your first set of live technical challenges for customers, establishing yourself as the go-to technical resource for CX. • Start building the health-check and audit process that will scale with the function. • Beyond that, as the function grows, you'll take on direct, ongoing ownership of the technical relationship for a portfolio of accountsM a clear path from hands-on problem-solving into a strategic, portfolio-owning role. • Please note: We can hire hybrid or in-person set-up in any of the locations listed on the advert but you will need to be physically based in the country of your choice with a valid right to work.
Benefits
• This role is a good fit for you if: • You want to make a real technical impact on the accounts that matter most to Pleo's growth, not just through relationship management. • You'd rather go deep on a smaller number of accounts over time than run a high-volume deal pipeline. • You want to build something, this function doesn't have a fixed playbook yet, and you'll help define it. • You enjoy influencing product direction by turning what you learn from accounts into insight the product org can act on. • This role is not a good fit for you if: • You're looking for a relationship-management or CSM-style role, this is technical problem-solving first, not account nurturing. • You're looking for a commercial, quota-carrying, or new-business presales role. • You're uncomfortable working without an established process, or with ambiguity about how the role's scope will expand. • You'd rather work purely on net-new deals than dig into technical challenges for existing customers. • Your own Pleo card (no more out-of-pocket spending!) • Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office • Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis • We offer 25 days of holiday + your public holidays • For our Team, we offer hybrid working options • Option to purchase 5 additional days of holiday through a salary sacrifice • We use MyndUp to give our employees access to free mental health and well-being support with great success so far • THE INTERVIEW PROCESS • We want to ensure you are set-up for success and understand what will be expected of you. If your application is successful, our interview process is as follows:
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