Zaviant - Director of Consulting Services

• Client Delivery & Portfolio Management • Provide executive oversight across all consulting engagements to ensure successful delivery, client satisfaction, and commercial performance. • Own delivery governance across the consulting portfolio, ensuring consistency in methodology, reporting, quality standards, and execution. • Monitor engagement health, resource allocation, utilization, budgets, timelines, risks, and dependencies across multiple concurrent projects. • Partner with Senior Managers, Engagement Leaders, Project Managers, and Consultants to proactively identify and resolve delivery challenges. • Establish and maintain delivery metrics, KPIs, and reporting mechanisms that provide visibility into project performance and team effectiveness. • Drive accountability for project execution, ensuring deliverables consistently meet client expectations and contractual commitments. • Act as the primary escalation point for delivery-related issues, risks, and client concerns. • Ensure effective coordination between Consulting Services, Technology Implementation Services, PMO, and client stakeholders. • Oversee capacity planning and resource forecasting to ensure the right skills are aligned to client demand. • Continuously improve delivery frameworks, methodologies, and operational processes to support scalability and consistency. • Operational Leadership & Quality Assurance • Establish quality assurance standards across all consulting deliverables. • Implement repeatable delivery processes that improve efficiency while maintaining flexibility for client-specific requirements. • Drive utilization, forecasting, margin management, and operational performance across the consulting practice. • Collaborate with the PMO to strengthen project governance, reporting, risk management, and resource planning. • Review delivery performance metrics and identify opportunities for continuous improvement. • Support the development and adoption of standard templates, methodologies, playbooks, and engagement frameworks. • Ensure consulting teams have the tools, processes, and support required to deliver consistently excellent client outcomes. • Maintain visibility of delivery risks and implement mitigation strategies where necessary. • Team Leadership & Culture • Lead, mentor, and develop a team of Senior Managers, Engagement Leaders, Senior Consultants, Consultants, and technical specialists. • Foster a collegiate, collaborative culture that encourages innovation, accountability, continuous learning, and professional growth. • Create an environment where team members feel supported, empowered, and connected within a remote-first workplace. • Drive workforce planning, succession planning, recruitment, onboarding, and retention initiatives. • Establish clear performance expectations and support career development through coaching, mentoring, and regular feedback. • Champion Zaviant's values and ensure they are embedded throughout the consulting organization. • Promote knowledge sharing and collaboration across Privacy, Security, GRC, Third-Party Risk, and Technology Implementation teams. • Recognize and develop future leaders within the business. • Business Development Support • Support proposal development and solution design activities for strategic opportunities. • Provide delivery expertise during sales and scoping discussions to ensure engagements are structured for success. • Support client retention and growth through exceptional delivery and trusted advisor relationships. • Partner with leadership to identify opportunities to enhance service offerings and improve delivery capabilities. • Maintain strong relationships with key client stakeholders and technology partners.