polene-paris - Sales Advisor (Full-time) | London

London, United Kingdom3mo ago

In Office Mid EMEA Sales Representative Account Manager Reporting CRM Management Close

Requirements

• Adopt the right approach to actively impact the conversion rate, ensuring every new visitor feels welcomed, valued, and eager to return. • Advise and assist customers throughout their purchase journey, providing quality service from greeting to departure. • Offer personalized and excellent customer experiences by attentively addressing needs and exemplifying Polène's image. • Promote and encourage additional sales, mastering and informing customers about our services during and after purchases.

Responsibilities

• Handle opening and closing of registers and process transactions. • Develop CRM client follow-up and participate in daily boutique reporting. • Ensure the boutique's upkeep, including merchandising, maintaining the sales area, and supporting stockists with organization and inventory tasks. • 3. Boutique Opening and Closing • Prepare the boutique before opening: activate lighting, equipment, music, verify merchandising, and restock shopping bags. • Close the boutique after closing time : initiate telecollects, secure registers, send reports, deactivate lighting and equipment, adjust merchandising based on stock, organize materials, and turn off music. • OUR EXPECTATIONS • At least 2 years of experience engaging with high-end and international clientele in a similar role. • Strong sensitivity to our products, craftsmanship, and leather artistry, with the ability to passionately share this with customers. • Easy integration into a team, demonstrating a collaborative and supportive spirit. • A friendly demeanor with natural relational ease, consistently taking the initiative to create and drive meaningful interactions with our discerning clientele. • A sharp service orientation, coupled with rigor, proactivity, and meticulous attention to detail. • Autonomy, adaptability, and resilience to manage high boutique traffic effectively. • Available to work 40 hours per week, including weekends.

Benefits

• Transportation allowance • Comprehensive health insurance and pension benefits • Performance-based bonuses • Paid bank holidays • If you are passionate about luxury leather goods and delivering exceptional customer service, we invite you to apply and join our dynamic team at Polène! • Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.