polene-paris - Sales Advisor - Singapore
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Requirements
• Adopt the right approach to actively impact the conversion rate, ensuring every new visitor feels welcomed, valued, and eager to return. • Advise and assist customers throughout their purchase journey, providing quality service from greeting to departure. • Offer personalized and excellent customer experiences by attentively addressing needs and exemplifying Polène's image. • Promote and encourage additional sales, mastering and informing customers about our services during and after purchases.
Responsibilities
• Handle opening and closing of registers and process transactions. • Develop CRM client follow-up and participate in daily boutique reporting. • Ensure the boutique's upkeep, including merchandising, maintaining the sales area, and supporting stockists with organization and inventory tasks. • Boutique opening and closing • Prepare the boutique before opening: activate lighting, equipment, music, verify merchandising, and restock shopping bags. • Close the boutique after closing time : initiate telecollects, secure registers, send reports, deactivate lighting and equipment, adjust merchandising based on stock, organize materials, and turn off music. • KEYS OF SUCCESS • At least 2 years of experience engaging with high-end, international clientele in a similar role, preferably within luxury and/or leather goods sectors. • Strong sensitivity to our products, craftsmanship, and leather artistry, with the ability to passionately share this with customers. • Easy integration into a team, demonstrating a collaborative and supportive spirit. • A friendly demeanor with natural relational ease, consistently taking the initiative to create and drive meaningful interactions with our discerning clientele. • A sharp service orientation, coupled with rigor, proactivity, and meticulous attention to detail. • Autonomy, adaptability, and resilience to manage high boutique traffic effectively. • If you are passionate about luxury leather goods and delivering exceptional customer service, we invite you to apply and join our dynamic team at Polène! • Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.
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