Kinsta - Account Manager

• Own and manage a book of business • Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings. • Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates. • Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business • Become a specialist on Kinsta’s services and solutions, the benefits they provide, and their value to our customers. • Become knowledgeable about the market competition in order to retain and upsell clients. • Coordinate with internal Departments to resolve problems and provide service. • Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value. • Develop growth strategies to increase your book of business • Provide timely and accurate deal updates to management and executives on a regular basis. Identify product and process improvements through conversations with clients • Assist other Account Managers daily to achieve team quota success. • Meet (or exceed!) revenue and retention targets. • Build, maintain, and close pipeline to consistently exceed quota. • Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs) • Position our company's capabilities and value proposition to resolve customer concerns or objections around Kinsta’s services. • Maintain accurate, up-to-date information on customers and deals within HubSpot CRM. • Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions.